Academic Partner Success Manager ID-5773

February 1, 2025

InStride is currently seeking a highly motivated and energetic client Success Manager to join our Academic Partnerships team. With guidance from the VP, Academic Network, but with significant autonomy, this individual will be responsible for maintaining academic partner account management strategy, overseeing partner touchpoints with InStride, delivering on annual targets and retention objectives, and qualifying expansion opportunities for academic partner institutions.

Responsibilities

Be a trusted consultant to academic partners in the InStride Academic Network, working closely with internal and external partners to drive enrollments, insights, and value
Serve as a main point of contact on the Academic Partner Success Team regarding comprehensive program data integrity, hygiene and maintenance
In partnership with the Implementations team, manage new university implementations and troubleshoot problems
Organize and participate in weekly, monthly, and quarterly meetings with increasingly more senior attendees and more strategic content
Track and report performance metrics and recommend strategies for improving strength of relationship
Prepare critical implementation documentation to enable corporate partner launches
Promptly inform the university partner on ongoing changes to corporate partner program configurations
Plan and present key partnership data to key partners within InStride and on the university partner team
In partnership with Product team, support highly detailed, time-sensitive processes for academic partner program integrations/data exchange within InStride platform
Maintain a cadence of regular syncs & reviews with portfolio of academic partners and Learner Success, Marketing, Engineering, and Product teams at InStride
Execute and collaborate in a fast-paced, highly iterative environment

Ideal Profile

4+ years of ed tech customer success, enrollment management, sales or consulting experience
Growth mentality and interest in identifying new efficiencies and processes
Ability to facilitate and enable people to collaborate with each other through organized and accurate information sharing; and promote collaboration with partners e.g., universities, corporate clients and the team
Experience in the higher education operations landscape (financial aid, enrollment, student success, etc.) a positive, but not required
Demonstrate outstanding interpersonal, verbal and written communication skills
High attention to detail, and an efficient organizer who also has the ability to think and plan strategically
A self-motivated problem solver with a strong work ethic and high energy level
Willing to travel as needed (up to 30%)
Excited by the challenge of building a world-class business that delivers not only high revenue growth and compelling return on investment, but also has a meaningful impact on society
Comfort with ambiguity and a “no job too small” startup mentality
Bachelor’s degree required

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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