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Consumer Insight Manager ID-2753

About the Role & Team

“We make magic.” That’s our motto at Disney Experiences. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen for audiences around the world!

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience

The Consumer Insights, Measurement, and Analytics organization informs strategy development through insights, actionable data analytics, and integration. The Emerging Businesses & Competitive Intelligence team is key to providing deep human understanding to identify new opportunities to meet desired business goals.

This role is focused on providing thought leadership, market intelligence and breakthrough insights to Disney Experiences Global Development and Walt Disney Imagineering partners on the humans of today and tomorrow and the competitive leisure experiences space. Always-on scanning of secondary sources, application of intelligence tools, and execution of global primary market research projects focused on business/concept development provide the foundation to define and explain marketplace dynamics/behavioral trends with the goal of delivering a deep understanding of potentially radical forces. Ultimately, our team is charged with helping the DX organization find opportunities, mitigate risks, and shape future human experience strategies!

What You Will Do

  • Manage the day-to-day execution of global market intelligence activities including understanding and profiling the leisure experiences landscape, identifying and evaluating current and emerging competitive threats, competitor’s solutions, corporate strategies and activities, strengths, weaknesses, opportunities and threats.

  • Build in-depth marketplace dossiers, including current strategies, expansion plans, market dynamics, financial health and market positioning.

  • Develop and manage intelligence tools, analyze and synthesize data from multiple sources to generate competitive strategies.

  • Design and implement custom global research projects relating to international expansion projects including qualitative explorations (ethnographies, semiotics, online communities, neuroscience techniques) and quantitative exercises to provide deeper insights into human needs, preferences, behaviors, and product development.

  • Manage multiple competitive intelligence and research agency relationships.

  • Craft and deliver compelling stories relative to market trends, industry dynamics and emerging human behaviors that identify product gaps, competitive threats and strategic opportunities.

  • Be a raconteur! Partner with Walt Disney Imagineering and Global Development to provide input into new product roadmap development. Support ideation and co-creation sessions.

Required Qualifications & Skills

  • 5+ years hands-on experience in related field e.g. competitive business intelligence, market research, business analytics, strategic planning, new product development.

  • Strong critical thinking and analytic skills, attention to detail, highly developed sense of curiosity, and passion for the competitive intelligence world.

  • A deep desire to fully understand humans in the development process—willing to speak up to make sure human needs are central to decision-making.

  • Utmost comfort with uncertainty and ambiguity; flexibility and agility to adapt to rapidly shifting timelines, priorities, and inputs.

  • Solid understanding of external landscape and marketplace dynamics.

  • Proven track record with opportunity identification, marketplace dynamics, competitive intelligence and application to yield concrete, measurable business strategies.

  • Able to recognize patterns across numerous data sources and communicate the “big picture” through highly synthesized and succinct storytelling for C-suite and other senior executives and audiences.

  • In-depth experience managing multi-phase projects and working with a variety of data and information sources, including qualitative research, survey data, demographic and consumer trends, industry reports, and academic whitepapers.

  • Proven success integrating competitive intelligence, qualitative and quantitative findings into actionable, provocative, persuasive recommendations. Measurable success in selling in ideas to partners and leadership.

  • Strong communication and storytelling skills. Ability to craft clear, compelling, visually appealing deliverables. Experience with large, executive audiences.

  • Able to partner effectively and be widely viewed as an outstanding collaborator.

  • Demonstrated strong negotiation and organizational skills and ability to handle conflict.

  • Able to travel within US and internationally as needed to support competitive data gathering exercises and qualitative research sessions.

Education

  • Bachelor’s degree in competitive intelligence, market research, anthropology, sociology, psychology, business, economics, or related field

Preferred Education

  • MBA or Master’s degree in competitive business intelligence, foresight, innovation, design thinking or other relevant field (multi-disciplinary background/strategy experience a plus)

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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