Customer Care Representative (Remote) ID-11115
About the position
Patterson Companies, Inc. is seeking a Customer Care Representative to join their team in a remote capacity. This role is pivotal as it serves as the primary contact for incoming customer and branch calls, ensuring that all inquiries are handled efficiently and effectively. The representative will frequently communicate with customers, branch personnel, and Shared Services team members, providing essential support and assistance. The position requires a strong customer-first attitude and a willingness to learn new functions to contribute positively to team performance. In this role, the Customer Care Representative will provide professional administrative and telephone support, aiming for first call resolution for incoming inquiries. Responsibilities include handling general questions related to supply accounts, installment accounts, and branch inquiries, as well as updating the automated credit card system for account changes. The representative will also process customer credit card or electronic check payments by phone, ensuring compliance with internal and PCI controls. Additionally, the representative will act as a liaison between branch offices and Financial Shared Services, performing other duties as assigned. The ideal candidate will possess a high school diploma or equivalent, with strong customer orientation and telephone etiquette. Exceptional interpersonal and communication skills are essential for building relationships and contributing positively to the team environment. The role requires strong organizational, problem-solving, and multi-tasking skills, along with proficiency in computer navigation and the ability to work with multiple software programs simultaneously. Previous experience with SAP and in financial services is preferred but not mandatory.
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Remote Phone Support, $45/hr, Evening, No Experience Required
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Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
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Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
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Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job
Responsibilities
- Provide professional administrative and telephone support for incoming customer and branch phone calls to Financial Shared Services delivering first call resolution.
- Handle all general questions concerning statements or other correspondence received by the customer relating to supply accounts, installment accounts and branch inquiries.
- Update the automated credit card system for account changes accurately and in compliance with internal & PCI controls.
- Process customer credit card or electronic check payments by phone accurately and in compliance with internal & PCI controls.
- Act as liaison between branch offices and the Financial Shared Services.
- Perform other duties as assigned.
Requirements
- High School degree or equivalent
- Strong customer orientation with a sound knowledge of telephone etiquette with a pleasant and friendly attitude.
- Possesses strong interpersonal and communication skills, exceptional at building relationships.
- Positively contribute to the Financial Shared Services team environment.
- Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail.
- Proficient in computer navigation and working with several software programs at the same time.
- Demonstrates a commitment to Patterson's values and professionalism through appropriate conduct at all times.
Nice-to-haves
- SAP experience
- Financial Services experience
Benefits
- Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
- 401(k) Match Retirement Savings Plan.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO).
- Holiday Pay & Floating Holidays.
- Volunteer Time Off (VTO).
- Educational Assistance Program (Tuition Reimbursement).
- Full Paid Parental and Adoption Leave.
- LifeWorks (Employee Assistance Program).
- Patterson Perks Program.
