Customer Service Rep

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About Seastreak:
Seastreak provides fast passenger ferry services in the New York metropolitan area. We proudly offer high-speed catamaran services to points in Manhattan, central New Jersey, Nantucket, Martha’s Vineyard, and more with a fleet of robust vessels.

In addition to commuter services to and from Manhattan and New Jersey, we offer an array of special events, sightseeing cruises and tours, daytrips, and getaways year round.

Job Summary:
Seastreak is now hiring Customer Service Representatives to work on the docks in NJ & NYC. Representatives assigned to working the docks in NYC take the ferry from Atlantic Highlands, NJ to NYC at the beginning of the shift and back at the end of the shift. Representatives are responsible for selling tickets, answering questions, checking in e-tickets for special event cruises, and making sure passengers are in the correct line.

We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed servicemember status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.

Primary Responsibilities:

  • Scanning tickets as passengers board
  • Responding to customer questions and inquiries
  • Organizing passenger lines
  • Selling tickets

Skills and Qualifications:

  • High School diploma
  • Experience in customer service (preferred)
  • Must be able to obtain a TWIC (Transportation Worker Identification Credential) after being hired. Certain felonies may exclude you from obtaining one
  • Excellent communication skills
  • Ability to learn and successfully navigate an online reservation system
  • Can provide the highest level of customer service and professionalism to all passengers
  • Willingness to familiarize oneself with Seastreak’s current offerings and schedules to best assist customer

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Ability to Relocate:

  • Atlantic Highlands, NJ 07716: Relocate before starting work (Required)

Work Location: In person

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