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Domestic Market Jr. Fitment Expert - (Remote, US) ID-6777

Are you a domestic vehicle enthusiast stuck in an uninspiring industry? Are you the go-to in your friend group for advice on fine-tuning vehicles and enhancing performance? Do you wish you could work from home while doing what you love? Apex Wheels may have the perfect opportunity for you! We are on the search for a Jr. Fitment Expert, who will provide pre-sale technical customer support for our domestic vehicle applications, such as Corvette, Mustang, Camaro, Tesla and Cadillac.

Who are we?

Apex is a leading provider of high-performance automotive wheels and accessories, catering to the motorsport and performance car enthusiast community. We have a strong vision for the future, a powerful narrative about our products, and an enthusiastic team to execute our plans. We’ve been in business for over 17 years and our team of 40+ staff are spread out remotely across the USA.

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Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
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Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
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Objective

In this role, you'll be delving into the heart of the Domestic market, assisting enthusiasts in optimizing their vehicles for maximum performance. Our Domestic market is currently supported by a Fitment Expert who is preparing for a change in responsibilities. Your success is measured by successfully taking ownership of the role in 6 months or less. Future growth in this position includes involvement in growing the Domestic market through your community engagement and strategic initiatives.

Job Summary

Your expertise in motorsports fundamentals, including modifying wheels and tires, will be put to the test as you engage with customers seeking advice on enhancing their driving experience. Whether it's discussing suspension upgrades, brake configurations, or tire selections to complement Apex wheels, you'll be the trusted advisor guiding enthusiasts toward their ideal setup.  Anticipate spending 90% or more of your time in customer-facing interactions.

There are no cold calls or sleazy sales techniques here, so you don’t need extensive sales experience. We’re enthusiasts first and foremost. Your objective is to create interesting educational content for customers who are learning or looking for information about general fitments and wheel and tire 101. Your work will make it easier for customers to make a buying decision, make technical info easy to digest, decrease response times, support our Domestic Vehicle market, and sometimes provide support into other markets as well. You’ll be having conversations about vehicle setups, tires, suspension, brakes, alignments, and the other variables that affect a car’s performance, so you shouldn’t be lost when a customer asks about the difference between camber, caster, and toe. You should have a fundamental understanding of wheel and tire fitments and vehicle modifications, but we’ll teach you the rest.

This is a highly customer-facing position and so you must be comfortable consistently and reliably answering emails, talking on the phone, posting on forums and Facebook groups, and helping with internal projects to expand our education resources. If you don't enjoy talking to people, this job is not for you.

This position is fully remote in the contiguous US, with a few trips a year to Pleasanton, CA for team-building events. Working hours for this position are Monday through Friday, 8:30AM - 5PM PST.

How to apply

In your cover letter, tell us about your love for Domestic Vehicles or another vehicle make to help us understand what type of enthusiast you are. Then, tell us how your past experiences have prepared you to take on this customer-facing position. Including links to, or examples of, your creative or technical writing like blog posts, DIY writings, etc. will help us prioritize your application.

Responsibilities:

  • Master wheel and tire fitments specific to Domestic Vehicle models, ensuring optimal performance and aesthetic appeal and provide support to a variety of other markets.
  • Establish a baseline knowledge of wheel and tire fitments within other markets, to support the broader Fitment Expert team. 
  • Liaise with the customer experience team to address any order-related issues promptly and effectively.
  • Collaborate with the manager to communicate quality concerns and uphold product standards.
  • Curate and develop comprehensive technical articles and educational resources tailored to the Domestic Vehicle market.
  • Proactively escalate customer concerns to ensure timely resolution and satisfaction.
  • Manage and organize content within our content management system (CMS) for easy accessibility.
  • Provide customers with insightful product education and personalized recommendations for wheels, tires, suspension, brakes, and fitment.
  • Respond to customer inquiries and fitment questions with clarity and expertise.
  • Collaborate with the social media team to share customer-generated content and engage with the Domestic Vehicle community.
  • Utilize CRM tools to track and process customer interactions, ensuring efficient resolution and follow-up.
  • Other responsibilities as assigned.

Requirements

  • High school diploma or equivalent required.
  • Huge car nerd! Verifiable passion for and experience with high-performance cars, particularly Domestic Vehicle models, and a commitment to sharing that passion through education.
  • 2+ years experience in customer service or other customer-facing positions is strongly preferred. 
  • Skilled in providing customer service via email, phone, social media, forums, and other tools.
  • Articulate with extremely clear written and verbal communication skills. Grammar fanatics are encouraged to apply.
  • Skilled in creative and technical writing. Examples of your blog posts, DIY threads, and articles will put you to the top of our list.
  • Proficient in Google Suite, MS Office, Mac OS and has experience interacting via online forums. Experience with Zendesk or other ticketing systems is a plus. 
  • Equipped with marketing street smarts so that all public communication represents the brand’s standards.
  • Familiarity & active participation with track days, autocross, or competitive events is a plus.

Benefits

  • Full-time position $19 - 25 per hour depending on experience.
  • 100% Apex paid employee Medical, dental, and vision benefits with buy-up options.
  • Company contributions towards dependent medical benefits.
  • 401k with employer matching after 6 months.
  • Accrue 2 weeks of vacation in your first year, with increases as you grow and at key anniversaries.
  • Paid sick leave.
  • Paid holidays.
  • Support your track addiction with reimbursements for HPDE and autocross event registration fees.
  • Eligibility for the SEMA college grant and loan forgiveness program.
  • Casual in-office dress environment where T-shirts, jeans, and shorts are welcome.
  • Employee discounts and freebies on APEX products and schwag.
  • Participate in company activities including karting, spectating at races, track days, and more.
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