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EAP Counselor (Employee Assistance Program) ID-8827

At Aetna, we believe in the power of providing support to our employees in all aspects of their lives. As an EAP Counselor, you will play a vital role in ensuring the well-being of our employees through the Employee Assistance Program. This program offers confidential counseling services, resources, and support to help employees navigate personal and professional challenges. We are seeking a compassionate and experienced EAP Counselor who is dedicated to providing high-quality care to our employees. If you are passionate about helping others and have the necessary qualifications, we invite you to join our team and make a positive impact on the lives of our employees.

Job Qualifications
Master's Degree In Counseling, Social Work, Psychology, Or Related Field From An Accredited Institution.

Minimum Of 2 Years Of Experience In Counseling Or Psychotherapy, Preferably In An Employee Assistance Program Setting.

Strong Knowledge And Understanding Of Mental Health Disorders, Substance Abuse, And Crisis Intervention Techniques.

Excellent Communication And Interpersonal Skills, With The Ability To Establish Rapport And Build Trust With Clients.

Knowledge Of And Adherence To Ethical Principles And Professional Standards In Counseling, Such As Those Set By The American Counseling Association Or The National Association Of Social Workers.

Required Skills
Mental Health

Stress Management

Conflict Resolution

Active listening

Problem-Solving

Crisis intervention

Workplace culture

Emotional Support

Referral Management

Substance Abuse

Counseling Techniques

Tra

Soft Skills
Communication

Conflict Resolution

Emotional Intelligence

Leadership

Time management

creativity

flexibility

Teamwork

Adaptability

Problem-Solving

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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