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Executive Client Service Associate ID-2754

Welcome to The Walt Disney Company, where magic and imagination come to life. We are currently seeking a passionate and dedicated Executive Client Service Associate to join our team. As an Executive Client Service Associate, you will play a vital role in providing exceptional service to our high-profile clients. This is an exciting opportunity for individuals who are driven, organized, and have a passion for delivering the best client experience. If you have a strong background in customer service and a love for all things Disney, we encourage you to apply for this role.

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  1. Provide exceptional service to high-profile clients of The Walt Disney Company.
  2. Serve as the main point of contact for all client inquiries and requests.
  3. Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
  4. Understand and anticipate client needs and proactively address any issues or concerns.
  5. Collaborate with other departments and teams to ensure seamless and efficient service delivery.
  6. Maintain accurate and up-to-date client records and information.
  7. Prepare and present reports on client satisfaction and feedback to management.
  8. Stay informed about current and upcoming Disney products, services, and experiences.
  9. Handle client complaints and concerns in a timely and professional manner.
  10. Represent The Walt Disney Company in a positive and professional manner at all times.
  11. Assist in organizing and coordinating special events and experiences for clients.
  12. Continuously seek opportunities for improvement and provide suggestions for enhancing the client experience.
  13. Maintain a high level of confidentiality and discretion when handling sensitive client information.
  14. Stay updated on industry trends and best practices in client service.
  15. Train and mentor new team members on client service standards and procedures.

Job Qualifications

  • Bachelor's Degree In Business Administration, Marketing, Or A Related Field.
  • Minimum Of 3-5 Years Of Experience In Client Service Or Account Management.
  • Strong Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With High-Profile Clients.
  • Proven Track Record Of Delivering Exceptional Customer Service And Problem-Solving Skills.
  • Knowledge Of The Entertainment Industry And A Passion For The Walt Disney Company's Brand And Products.

 

Required Skills

  • Communication
  • Time Management
  • Multitasking
  • Attention to detail
  • Conflict Resolution
  • customer service
  • Relationship Management
  • Sales Support
  • Teamwork
  • Problem-Solving
  • Adaptability
  • Client

 

Soft Skills

  • Communication
  • Conflict Resolution
  • Leadership
  • Time management
  • Interpersonal Skills
  • creativity
  • Teamwork
  • Adaptability
  • Problem-Solving
  • Empathy

 

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