Level 1 Helpdesk Support Technician | 100% Remote | $18.00-$19.00 per hour 831664

Other Jobs To Apply

Job Title: Level 1 Helpdesk Support Technician
Schedule: 8am-4:30pm PST Monday- Friday
Pay Rate: $18.00-$19.00
We are seeking a customer support focused Level 1 Helpdesk Support Technician for a 100% remote opportunity with a leader in electronic medical records retrieval! As a Level 1 Helpdesk Support Technician you will act as the first point of contact for technical assistance, responsible for diagnosing and resolving basic hardware, software, and network issues.

The Level 1 Helpdesk Support Technician responsibilities:
  • Serve as the initial point of contact for all user technical support requests.
  • Diagnose and resolve basic hardware, software, and network problems for users.
  • Provide clear, step-by-step instructions to help users solve problems themselves.
  • Accurately log all support interactions, problems, and resolutions in a ticketing system.
  • Escalate complex issues that cannot be resolved at the first level to the appropriate higher-level support team.
  • Follow up with users to ensure their issues are fully resolved and provide status updates.
  • Assist with the setup and maintenance of computer systems and equipment as needed
The Level 1 Helpdesk Support Technician requirements:
  • Minimum of 1–2 years of experience in IT help desk, customer support, or a related technical role.
  • Entry-level position; prior exposure to troubleshooting hardware/software issues is preferred.
  • Associate degree in Information Technology, Computer Science, or a related field (or equivalent technical certification).
  • Basic knowledge of Windows operating systems, Microsoft Office suite, and common desktop applications.
  • Familiarity with remote access tools and basic network troubleshooting
  • Understanding of standard IT protocols for password resets, email setup, and basic hardware and software diagnostics.
  • Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow, or ConnectWise) for logging and tracking issues.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users in a clear, patient manner.
  • Strong problem-solving abilities and a customer-focused mindset to resolve routine issues efficiently.
  • Ability to work collaboratively in a team environment, including escalating complex problems to Level 2 support without hesitation.
  • High attention to detail and organizational skills for documenting resolutions and updating knowledge bases.
Certifications (Preferred)
  • CompTIA A+ or equivalent entry-level IT certification (required within 3–6 months of hire if not already held).
  • Microsoft Certified: Modern Desktop Administrator Associate (or similar) is a bonus.
Remote Work Requirements
  • Must have your own computer or laptop with a webcam, mouse and hard-wired ethernet connection.
  • Safe and secure workspace.
  • Ability to maintain confidentiality in a remote setting.
#HSIR
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts

Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49