Live Chat Support (Facebook / Remote) – work From Home Job ID-1154

Join our dynamic team as a Live Chat Support specialist, where you’ll be responsible for providing timely and effective assistance to our customers through Facebook and other remote channels. You’ll play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and creating a positive interaction experience.

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Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
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Remote Phone Job, $50/hr, College Student, Night Shift
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Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
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Data Entry, $50/hr, Night Job, No Degree, Remote
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Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
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What You Will Do:

  1. Respond promptly to customer inquiries through live chat on Facebook and other designated platforms.
  2. Provide accurate information and support to customers regarding products, services, and general inquiries.
  3. Resolve customer issues, troubleshoot problems, and escalate complex cases to the appropriate department.
  4. Maintain a professional and friendly tone in all interactions, contributing to a positive customer experience.
  5. Keep detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.
  6. Collaborate with team members and other departments to ensure a seamless customer support process.

Responsibilities:

  • Manage and prioritize multiple customer interactions simultaneously.
  • Stay informed about product updates, promotions, and company policies to provide accurate information.
  • Follow established communication procedures, guidelines, and policies.

Requirements:

  • Proven experience in customer support or a related role.
  • Excellent written communication skills.
  • Familiarity with Facebook and other social media platforms.
  • Ability to work independently and collaboratively in a remote setting.
  • Strong problem-solving skills and attention to detail.
  • Tech-savvy with the ability to quickly learn and adapt to new tools and systems.

Conditions:

  • Work from home position, requiring a stable internet connection and a dedicated workspace.
  • Flexible working hours to accommodate varying time zones and peak customer support periods.
  • Regular training sessions and team meetings conducted online.

Benefits:

  • Competitive salary based on experience.
  • Opportunities for career growth and advancement.
  • Work-life balance with flexible hours.
  • Access to company resources and training materials.
  • Supportive team environment fostering collaboration and personal development.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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