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Netflix Customer Service Jobs From Home – Apply For This Job

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Netflix is the world’s leading streaming entertainment service, with 236 million paid memberships across over 234 countries. We offer a vast library of TV series, documentaries, feature films, and mobile games in a wide range of genres and languages. Members can enjoy unlimited access anytime, anywhere, on any internet-connected screen, without ads or commitments. Position Summary: We are seeking an HR Shared Services Specialist to join our dynamic team. This role serves as the first point of contact for all HR inquiries, partnering with regional and local HR teams to deliver accurate and timely solutions. You will manage Workday transactions and data input, ensuring employee information integrity while supporting HR initiatives that empower employees to do their best work. Key Responsibilities: Act as the primary contact for HR-related inquiries, providing resolutions efficiently and accurately. Maintain and ensure the accuracy of employee data through effective management of HR systems and processes. Support company-wide HR programs, ensuring smooth execution to enhance employee engagement. Learn and implement tools and techniques to streamline, optimize, and automate HR processes. Create, update, and manage the HR knowledge base to assist employees effectively. Analyze, intake, and operationalize new employee services, from onboarding to offboarding. Conduct system audits and testing to ensure data accuracy, integrity, and functionality, and document findings for process improvements. Required Qualifications: Proficiency with Workday HCM tools, including experience in Mass Uploads (EIB). Strong project management, communication, and customer service skills. Advanced proficiency in Excel/Google Sheets, with excellent analytical and problem-solving abilities. Keen attention to detail and a proven ability to deliver results in a fast-paced, high-growth environment. Strong logical reasoning skills for complex problem-solving. A degree in HR, Business, IT, or a related field is preferred but not required. Preferred Qualifications: Experience as a Workday Data Analyst, in HR operations, or as an HR Generalist. Familiarity with Zendesk or similar ticketing systems. Benefits: Competitive salary and comprehensive benefits package. Unlimited access to Netflix content anytime, anywhere, on any internet-connected screen. Opportunity to work in a fast-paced, innovative environment with a focus on professional growth. If you are passionate about supporting employees and thrive in a high-energy, dynamic environment, we invite you to apply and become part of our HR Shared Services team. Together, we’ll empower our employees to deliver exceptional results while enjoying an unparalleled work experience. Apply Job! Check More Jobs

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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