An overview of this role

The GitLab Global Services Practice Management team defines and matures the consulting services offered by GitLab Global Services and Partner organizations with a focus on creating long-term success for our customers.

The Partner Technical Enablement Specialist is pivotal in ensuring our service partners have the technical skills and knowledge to implement, integrate, and support our software solutions effectively. You will be responsible for designing and delivering technical tools, and technical training programs, creating technical documentation and best practices, and providing hands-on support to our partner network to drive technical excellence.

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience

What you’ll do

• Technical Training Development & Delivery: Create and deliver comprehensive technical training programs (both virtual and in-person) for partners, covering installation, configuration, customization, and troubleshooting of our software products.
• Enablement Resources & Content Creation: Develop technical enablement assets such as guides, how-to videos, certification exams, and hands-on labs to empower partners at different technical skill levels.
• Partner Onboarding: Lead the technical component of partner onboarding, ensuring partners quickly gain the expertise needed to deploy and support our solutions in various environments.
• Technical Support & Advisory: Act as a technical advisor and point of contact for partners, providing support during complex customer implementations, and troubleshooting technical issues.
• Certification & Skills Assessment: Manage and administer a certification program to validate and recognize partner competencies. Assess and identify areas for improvement in partner skill sets and tailor training programs accordingly. Create a process to evaluate and assess partner capabilities.
• Product Expertise & Evangelism: Stay current with product updates, enhancements, and best practices, acting as a technical evangelist to partners. Provide partners with the latest technical insights to ensure high-quality and up-to-date service delivery.
• Feedback & Program Improvement: Gather and analyze feedback from partners to continually refine and improve technical training programs, documentation, and other enablement resources.
• Collaboration & Cross-Functional Engagement: Collaborate closely with internal teams, including Product, Engineering, and Professional Services, to ensure partners are trained on the latest technical capabilities and use cases. Manage relationships with stakeholders to resolve complex issues and serve as an escalation point across those teams related to partner enablement content.
• Align services practices to new GitLab releases and resolve functionality conflicts based on deprecations.
• Ensure a robust closed feedback loop that embraces continuous improvement and iteration.
• Identify and act on opportunities to improve the customer experience via innovative services/training offerings.
• Defines success metrics for partner enablement initiatives, analyzes trends, and makes data-driven recommendations for program improvements.
• Mentor other members of the team, providing guidance on complex technical issues and help develop best practices.

What you’ll bring

• Knowledge and familiarity with the Software Development Life Cycle, DevOps, and DevSecOps are required (open source software knowledge and familiarity are considered a plus).
• Technical Background: Strong technical background with hands-on experience in software implementation, support, or consulting.
• Deep understanding of software build tools such as Maven, Ant, Jenkins, and Gradle and familiarity with relevant technical domains such as package managers, containerization technologies (Docker, Kubernetes, OpenShift) and cloud technologies (AWS, Azure, GCP).
• Training & Instructional Skills: Proven experience in developing and delivering technical training to external audiences. Strong ability to translate complex technical concepts into digestible training content for partners of varying technical proficiency.
• Problem-Solving & Technical Advisory Skills: Adept at troubleshooting technical issues and providing effective solutions, particularly in customer-facing or partner-facing scenarios.
• Communication & Presentation Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts clearly and engage an audience during training sessions.
• Relationship Building & Partner Focus: Demonstrated ability to build strong relationships with partners and provide a high level of support and engagement to help them succeed.
• Continuous Learning & Adaptability: Enthusiastic about staying up to date with evolving technologies and product developments, with a willingness to adapt training materials as needed.
• Exceptional written/verbal communication skills.
• Team player with strong interpersonal skills, skilled at organizing development efforts and cross-functional collaboration.
• Experienced in giving and receiving constructive feedback.
• Ability to thrive in a fast-paced, unpredictable environment.
• You share our values and work in accordance with those values
• Highly determined to learn new things, including GitLab

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.