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Personal Banker ID-8227

About the position

The Personal Banker role is focused on delivering exceptional customer service while promoting and educating customers about the bank's products and services. This position requires strong interpersonal skills to engage with customers, analyze their financial needs, and recommend appropriate banking solutions. The Personal Banker will also participate in community events and support the branch's sales initiatives, ensuring compliance with banking regulations and policies.

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Responsibilities

  • Provide exceptional customer service in accordance with the bank's mission statement.
  • Engage customers with friendly and professional service.
  • Educate and demonstrate bank products and services to customers.
  • Cross-sell various products and services to meet customer needs.
  • Analyze customer financial needs and recommend appropriate products and services.
  • Open new accounts including checking, savings, certificates of deposit, and IRAs.
  • Discuss and sell loan products to existing and prospective customers.
  • Promote and demonstrate online and mobile banking capabilities to customers.
  • Meet customer expectations and achieve service quality standards.
  • Oversee the sales referral process to ensure customer financial needs are met.
  • Assist management in coaching and mentoring branch staff members.
  • Perform all transactions required by customers using appropriate technology.
  • Maintain and balance a cash box.
  • Utilize Teller Scanning Equipment, Cash Recycling, and Cash Dispensing machines.
  • Act as Vault Teller to ensure adequate branch cash for daily transactions.
  • Assist in community events and support CRA initiatives.
  • Report significant matters and unusual customer activity to the Manager.
  • Maintain knowledge of compliance and regulatory requirements.

Requirements

  • Excellent verbal and written communication skills.
  • Ability to write correspondence and accurately demonstrate products and services to customers.
  • Strong interpersonal and customer service skills, including attentiveness and tact.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to make sound decisions regarding customer transactions.
  • Ability to interpret a variety of instructions in different formats.
  • Deep understanding of Retail Banking and strong customer service skills.
  • Detail-oriented with strong organizational skills and high accuracy.
  • Ability to manage multiple projects simultaneously.
  • Proficient computer skills.
  • High School diploma or GED with a minimum of 1 year of business services experience in branch banking.

Nice-to-haves

  • Associates or Bachelor's degree with concentration in accounting, business, finance, economics, or a related field is preferred.
  • Experience with FIS/IBS (Integrated Banking Solutions).
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