Remote Call Center Customer Service Representative ID-1255

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Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
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Injury Review, founded in 2015, has been dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products and toxins. Our company is built giving people hope if they have personally suffered or lost a loved one due to negligence.

 


Responsibilities
  • The agent will be connected to people (through an automated dialer) who filled out a form to see if they meet the criteria to potentially qualify for compensation;
  • High volume of connections resulting in speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify;
  • Work involves multitasking such as listening, answering questions, viewing multiple windows
  • Achieve or exceed monthly Key Performance Indicators (KPI’s) to improve retention/Upsell/Cross Sell rates and goals.
  • Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM) and follow scripts appropriately;
  • Participate in training and other learning opportunities to expand knowledge of position;
  • Adhere to all company policies and procedures;
  • Assist with other projects as needed;
  • Must be able to self troubleshoot and problem solve basic IT problems

 


This is for you if…
  • You have excellent verbal and written communication skills
  • You have excellent interpersonal and customer service skills
  • You have strong problem-solving and conflict resolution skills
  • You are competitive – we work as a team but pay for performance!
  • You want to work 40+ hours a week

 


Requirements
  • Must reside in the State of Florida or New Jersey
  • Must have a quiet distraction-free space to work
  • A Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) ( 8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
  • High-speed internet (50Mbps with 100MBps upload minimum - standard internet).
  • Reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30).
  • Strong background in call-center environment and sales focused
  • 2+ years of phone sales/customer service experience

 


This is not for you if…
  • You cannot troubleshoot basic technical issues;
  • You are unable to work 40+ hours per week,each week;
  • You can not imagine handling 350+ calls, including disconnects, wrong number’s, or hang ups until you are connected with a viable caller;
  • You are unable to use problem solving skills;
  • You are unable to work the full training period (90 days);
  • You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours;
Benefits
  • Health Insurance, Vision & Dental Coverage
  • Paid Holidays and Paid Time Off (PTO)
  • Eligible for overtime outside of training period


Hours of Operation

A full-time schedule of 40 hours a week from the following hours:

 

  • Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
  • Friday-8:30 AM to 4:30 PM Eastern
  • Training Schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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