Remote Case Manager Assistant

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About the position

Responsibilities

  • Assist case management team in day-to-day activities, including scheduling, appointment reminders, and maintaining electronic files.
  • Support case managers in collaborating with healthcare teams, participants, and caregivers to provide outstanding care.
  • Work with participants and healthcare professionals to identify resources and community-based agents for optimal care.
  • Collaborate with the case management team to ensure treatment progression and measurable outcomes.
  • Identify barriers to care and participant engagement, addressing these to prevent suboptimal outcomes.
  • Facilitate communication and care coordination among healthcare team members and involve participants in decision-making.
  • Assist case managers with coordinating care interventions, including referrals to community support services.
  • Develop collaborative relationships with stakeholders and provide support and resources for participants.
  • Assist with documenting clinical case management and psychosocial services effectiveness.
  • Coordinate life skills education and support for participants.
  • Maintain ongoing communication with participants, families, and healthcare professionals regarding care plans.
  • Ensure appropriate allocation and coordination of healthcare services while improving safety and quality of care.
  • Educate participants and families about treatment options, community resources, and case management services.
  • Assist with completing notifications and pre-authorizations for services based on payer requirements.
  • Support the safe transitioning of care for participants to appropriate levels and providers.
  • Promote participant self-advocacy, independence, and culturally-appropriate care.
  • Advocate for participants and payers to facilitate positive outcomes.
  • Assist with evaluating the effectiveness of case management plans and resource allocation.
  • Notify team and stakeholders of any negative incidents within 24 hours and maintain accurate documentation of meetings.
  • Gather and organize therapy notes for monthly uploads.

Requirements

  • Bachelor's degree or AAS degree in health care, nursing, counseling, social work, or psychology.
  • Two years of experience in case management within a social service or employment counseling position.
  • Experience working with brain injury participants preferred.
  • Demonstrable knowledge and advocacy for individuals with brain injury issues.
  • Proficient in Word, PowerPoint, Excel, SharePoint, and Outlook programs.

Nice-to-haves

  • Experience performing outreach and making referrals for services.
  • Broad working knowledge of local services.
  • Excellent interpersonal skills with colleagues and community leaders.

Benefits

  • Competitive hourly wage of \$22 to \$28 based on experience.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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