Seasonal Customer Care Specialist 1 – Remote – Florida in Tampa, FL ID-2825

January 4, 2025

In this Seasonal Customer CARE Specialist 1 role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls from customers across the country during peak/scaled events in a virtual contact center environment. The ideal Customer CARE Specialist 1 is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers.

Location:

This role is a fully remote, work from home position. All Nordstrom â€˜Remote Work Policyâ€™ guidelines and requirements must be met. All work must be done in designated, approved home office location.

Candidate location restrictions apply. Nordstrom can offer remote employment of this position in: Florida

Shifts:

Seasonal, full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, holidays, and overtime is required.

Paid! Training:

Start dates as soon as 10/3

Orientation: 1 week â€“ Tuesday â€“ Friday, 7:00AM â€“ 4:00PM PST

Training: 3 weeks â€“ Monday â€“ Friday, 7:00AM â€“ 4:00PM PST

*Attendance at Orientation and Training is required

Work from Home Subsidy! Youâ€™ll receive a post-tax $50 stipend each month for business expenses that may be incurred such as internet and incidentals.

Opportunity! Seasonal employees may have the opportunity to transition to permanent positions or qualify for additional seasonal opportunities based on performance and business need.

A day in the lifeâ€¦

Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
Process orders and enter data into order entry system via incoming phone contacts
Track customer packages
Other duties as assigned

You own this if you haveâ€¦

The ability to meet the Nordstrom Remote Work Policy and all detailed expectations, including, but not limited to:

Reliable Internet connection with minimum required speeds of 5 MB/s upload and 50 MB/s download – Internet connection must be wired to modem; wireless internet connection not permitted
A quiet, distraction free, secure home workspace
The ability to work your entire shift using a computer while stationed at a desk, wearing a headset
Participation in video calls using both the sound and video features of the video conference platform
Excellent communication skills
Conflict management skills and professional composure
The ability to work in a fast-paced environment and demonstrate a high sense of urgency
Understanding of computer systems and troubleshooting issues with minimal assistance
The ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)

Weâ€™ve got you coveredâ€¦

Our employees are our most important asset and thatâ€™s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. Itâ€™s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Weâ€™ve got you coveredâ€¦

Our employees are our most important asset and thatâ€™s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. Itâ€™s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Seasonal Customer Care Specialist 1 – Remote – Florida – Nordstrom – Tampa, FL – work from home job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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