Software Implementation and Support of Tango Product For Client Amazon ID-1492
Founded in 2018 in Bangalore, the center of India's high-tech industry area, Attain has grown to serve a global client base with services in the areas of development, implementation, QA, and client support.
Attain is US based software company TANGO's India partner. TANGO's software solution helps customers find, build and manage retail and office locations in a single suite/ software platform.
Job Description
This requirement is for Tango's product Support for Amazon. The position will be working with the US Amazon teams to support the Tango Product.
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Live Chat Support, $50/hr, Remote, No Experience Required
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Tango’s system implementation and support follows the process of requirements, design, configure/ build, test and remediate, deploy, and support. The Services and Support teams in the Bangalore office work directly with Tango’s US based teams and with clients across the globe. The role requires candidates to work across the following areas:
- System design and configuration
- Report design/ development
- Testing
- Data conversion
- Integration design
- Support
Requirements:
- Ability to communicate effectively with international team members and clients
- Ability to effectively and quickly understand business processes and understand how technology enables those processes
- Good understanding of SDLC or software implementation lifecycle (applications like SAP, Oracle, or other ERP or web applications)
- Prior system configuration experience based on design specifications is a plus. The role will focus on configuration of a proprietary application based on Oracle’s ADF (Application Development Framework). No prior Oracle or ADF experience necessary.
- Investigates and reproduces issues, provides fixes and workarounds and verifies changes and ensure continued support of the software solution
- Ability to investigate challenging tickets from Client and close the tickets
- Monitor and own all support related metrics including ticket backlog, average time to close, workload distribution, first response time, resolution time and ticket escalations
- Strong understanding of databases like Oracle, SQL Server etc.
- Strong Excel skills
- Strong SQL skills
- Apply appropriate development methodologies (e.g.: agile, waterfall) and best practices (e.g.: mid-development client reviews, embedded QA procedures, unit testing) to ensure successful and timely completion
- Collaborate with other team members (involved in the requirements gathering, testing, roll-out and operations phases) to ensure seamless transitions. Summarize and present results to team members and clients globally
- Understand technical requirements to ensure accurate understanding and implementation
- This role has the potential to grow into gaining extensive knowledge within multiple client areas with the ability to provide consulting and expertise on business processes
- Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects
- Willingness to travel internationally as needed to work with client
- Willingness to work from 4 PM IST to 1 AM IST with appropriate breaks for meals
Qualifications
- Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or other computer related disciplines
- 3-6 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements
- Experience with working on Jira, Zendesk and similar tools.
- Extensive experience working with system implementation, reporting, back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies
Additional Information
- Skills and Competencies:
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- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Exceptional attention to detail and accuracy.
- Proficient in lease administration software and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work under pressure and manage multiple priorities.
- Need for immediate joining.
- Work from home.