Technical Support / Customer Service Representative-Remote (Night Shift) ID-4423

January 20, 2025

The Technical Support / Customer Service Representative-Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you!

As a remote Technical Support / Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Technical Support / Customer Service Representative working from home, you will:
• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:
• Strong focus on building customer relationships
• 1+ year of customer service experience
• The ability to work an evening or overnight schedule
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person’s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.

For more information regarding your EEO rights as an applicant, please visit the following websites:
• English
• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

script type="application/ld+json"> [{"@context":"https:\/\/schema.org\/","@type":"JobPosting","@id":"https:\/\/wfh.mysmartpros.com\/trjobs\/technical-support-customer-service-representative-remote-night-shift\/https:\/\/wfh.mysmartpros.com\/trjobs\/technical-support-customer-service-representative-remote-night-shift\/","datePosted":"2024-11-27T06:58:56+00:00","hiringOrganization":{"@type":"Organization","name":"mysmartpros","sameAs":"https:\/\/wfh.mysmartpros.com","logo":{"@type":"ImageObject","url":"https:\/\/wfh.mysmartpros.com\/wp-content\/uploads\/2024\/09\/cropped-logo-sm.png","width":33,"height":33}},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"US"}},"baseSalary":{"@type":"MonetaryAmount","value":{"@type":"QuantitativeValue","unitText":"HOUR"},"currency":"USD"},"estimatedSalary":{"@type":"MonetaryAmount","value":{"@type":"QuantitativeValue"}},"title":"Technical Support \/ Customer Service Representative-Remote (Night Shift)","description":"Job Title:\n\nTechnical Support \/ Customer Service Representative-Remote (Night Shift)\n\nJob Description\n\nJOB DESCRIPTION\n\nThe Technical Support \/ Customer Service Representative-Remote (Night Shift) works from home and interfaces with customers via inbound\/outbound calls and\/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and\/or services. (Military veterans are encouraged to apply.)\n\nA NEW CAREER POWERED BY YOU\n\nAre you looking for a \u0093work from home\u0094 career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns \u0093World\u0092s Best Workplaces,\u0094 \u0093Happiest Employees,\u0094 and \u0093Best Companies for Career Growth\u0094 awards every year? Then a remote Technical Support \/ Customer Service Representative position at Concentrix is just the right place for you!\n\nAs a remote Technical Support \/ Customer Service Representative, you\u0092ll join an organically diverse team from 70+ countries where ALL members contribute and support each other\u0092s success and well-being, proudly united as \u0093game-changers.\u0094 Together, we help the world\u0092s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we\u0092re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.\n\nCAREER GROWTH AND PERSONAL DEVELOPMENT\n\nThis is a great \u0093work from home\u0094 opportunity that will allow you to reimagine an all-new career journey and develop \u0093friends for life\u0094 at the same time. We\u0092ll give you all the training, technologies, and continuing support you\u0092ll need to succeed. Plus, at Concentrix, there\u0092s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\u0092s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you\u0092ve always envisioned.\n\nWhat You Will Do In This Role\n\nAs a Technical Support \/ Customer Service Representative working from home, you will:\n\u0095 Provide inbound customer support using a call flow guide\n\u0095 Resolve technical issues related to hardware, software, and client products\n\u0095 Track, document, and retrieve information in databases\n\u0095 Be an amazing problem-solver\n\u0095 Maintain broad knowledge of client products and\/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and\/or MacOS, or comparable technology is preferred\n\u0095 Offer additional products and\/or services\n\u0095 Deliver expert customer experiences\u0085with a smile.\n\nYour Qualifications\n\nYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support \/ Customer Service Representative (Remote) role include:\n\u0095 Strong focus on building customer relationships\n\u0095 1+ year of customer service experience\n\u0095 The ability to work an evening or overnight schedule\n\u0095 Technical support experience preferred\n\u0095 A high school diploma or GED\n\u0095 A quiet, distraction-free environment to work from in your home\n\u0095 Proficiency in fast-paced multi-tasking\n\u0095 Eagerness to learn new technologies\n\u0095 Strong problem-solving skills with the ability to ask probing questions to come to a resolution\n\u0095 Strong computer navigation skills and PC knowledge\n\u0095 A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)\n\u0095 High Speed internet (no wireless\/hotspots or satellite) and a smartphone\n\u0095 Must reside in the United States or have a valid U.S. address for residence\n\nWhat\u0092s In It For You\n\nOne of our company\u0092s Culture Beliefs says, \u0093We champion our people.\u0094 That\u0092s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we\u0092ll invest in YOU to aid in your career path and in your personal development. In this role, you\u0092ll also be provided with:\n\u0095 Paid training and performance-based incentives\n\u0095 Lucrative employee referral bonus opportunities\n\u0095 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)\n\u0095 Health and wellness programs with trained partners to help promote a healthy you\n\u0095 Mentorship programs that support your rewarding career journey\n\u0095 Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support\n\u0095 Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more\n\nREIMAGINE THE BEST VERSION OF YOU!\n\nIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their \u0093employer of choice.\u0094\n\nLocation:\n\nUSA, OH, Work-at-Home\n\nLanguage Requirements:\n\nTime Type:\n\nFull time\n\nPhysical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.\n\nIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents\n\nEligibility to Work:\n\nIn accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.\n\nWhere Job May be Performed:\n\nCurrently, this position may be performed only in the states listed here.\n\nConcentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person\u0092s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.\n\nFor more information regarding your EEO rights as an applicant, please visit the following websites:\n\u0095 English\n\u0095 Spanish\n\nTo request a reasonable accommodation please click here.\n\nIf you wish to review the Affirmative Action Plan, please click here.\n\nR1545566\n\nApply Job!<\/a>\n\n \r\n\r\n Apply To This Job<\/a>\r\n\r\n Check More Jobs<\/a>","url":"https:\/\/wfh.mysmartpros.com\/trjobs\/technical-support-customer-service-representative-remote-night-shift\/","validThrough":"2026-12-31","employmentType":"PART_TIME","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocationType":"TELECOMMUTE"}]

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Tax Accountant ID-4628

Elite Sourcing LLC, is recruiting for a reputable accounting firm in the industry, is seeking a highly skilled and mo...
- Read More
Manager, Facilities Purchasing ID-4619

Reporting to the Assistant Director, the Facilities Purchasing Manager is responsible for procuring all supplies, mat...
- Read More
NMTC Project Finance Consultant ID-4613

Advantage Capital is an impact investor dedicated to using the lever of capital access to increase economic mobility,...
- Read More
Project Accountant ID-4609

Are you ready to join a growth-oriented team where creativity meets innovation? At Ware Malcomb, we are a dynamic and...
- Read More
Operations Officer ID-4605

Utilize international trade-specific procedures, rules, guidelines and regulations to perform all functions related t...
- Read More
Selby Jennings | Investor Relations Associate ID-4600

An established, innovative asset management firm with several billion in assets under management is looking to expand...
- Read More
PWM, Investment Management Consultant - Multiple Locations ID-4593

This position is for the following location options: San Francisco, CA; Los Angeles, CA; Seattle, WA; Portland, OR; P...
- Read More
Finance Manager, Global Media and Entertainment ID-4591

Amazon is seeking a Finance Manager for a high visibility role supporting Amazon's Global Media and Entertainment (GM...
- Read More

DISCLAIMER

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

Related Posts

Tax Accountant ID-4628

Manager, Facilities Purchasing ID-4619

NMTC Project Finance Consultant ID-4613

Project Accountant ID-4609

Operations Officer ID-4605

Selby Jennings | Investor Relations Associate ID-4600

PWM, Investment Management Consultant - Multiple Locations ID-4593

Finance Manager, Global Media and Entertainment ID-4591