KRC IT User Services Technician ID-14093
Kenai Peninsula College in Soldotna is seeking a skilled and motivated IT Support Specialist to join our team, providing essential support in the areas of classroom A/V, general technology, user support, and core infrastructure. If you are passionate about supporting technology in an educational setting and thrive in a dynamic, service-oriented environment, we encourage you to apply.
Remote Customer Support, $35/hr, Night Shift, No Degree Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Data Entry, $50/hr, No Experience, Evening/Night Job Remote Phone Job, $40/hr, Part-Time, College Student Friendly Live Chat Support, $45/hr, Part-Time, Remote, No Degree Virtual Assistant, $42/hr, Remote, No Experience, Evening Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Data Entry, $40/hr, Evening/Night Job, No Experience Live Chat Support, $50/hr, Remote, Night Shift, No Degree Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Virtual Assistant, Remote, $42/hr, Weekend, No Experience Data Entry, $45/hr, Remote, Night Job, No Degree Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Customer Support, $50/hr, Night Shift, No Degree Virtual Assistant, $42/hr, Evening, Remote, College Student Weekend Data Entry, $45/hr, Remote, No Experience Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, Remote, $40/hr, Evening, No Experience Remote Phone Job, $35/hr, College Student, Night Shift Virtual Assistant, $35/hr, Weekend, No Degree, Remote Virtual Assistant, $40/hr, Remote, No Experience, Night Job Phone Support, $45/hr, Remote, No Experience, Evening Job Phone Support, $45/hr, Remote, No Experience, Evening Job Remote Customer Support, $40/hr, No Experience, Part-Time Live Chat Support, $35/hr, Remote, Night Shift, No Degree Remote Data Entry, $45/hr, Weekend Job, College Student Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Entry Level Phone Job, $42/hr, Remote, No Degree Required Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Customer Support, $40/hr, Night Job, No Experience Customer Support, $35/hr, Night Job, Remote, No Experience Remote Customer Support, $45/hr, No Degree, Evening Job Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Data Entry, $40/hr, Evening Job, No Experience, Remote Customer Support, $42/hr, Weekend Job, Remote, No Degree Virtual Assistant, $50/hr, Weekend, No Degree, Remote Live Chat Support, $50/hr, Remote, No Experience Required Phone Support, $40/hr, Remote, No Experience, Evening Job Data Entry, $40/hr, Evening Job, No Experience, Remote Entry-Level Remote Data Entry, $35/hr, Evening Job Part-Time Customer Support, $40/hr, Remote, College Student Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Data Entry, $50/hr, No Experience, Evening/Night Job Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Phone Support, Remote, $42/hr, Evening/Night Shift Data Entry, Remote, $40/hr, Evening Job, No Degree Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, $40/hr, Weekend, Remote, No Experience Live Chat Support, $50/hr, Remote, Night Shift, No Degree Phone Job, $40/hr, Remote, Night Shift, No Degree Part-Time Customer Support, $40/hr, Remote, College Student Phone Support, Remote, $40/hr, Evening/Night Shift Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Customer Support, $40/hr, Night Job, No Experience Weekend Data Entry, $40/hr, Remote, No Experience Phone Job, $40/hr, Remote, Night Shift, No Degree Remote Customer Support, $40/hr, Part-Time, College Student Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $40/hr, No Experience, Remote, Night Job Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Phone Job, $40/hr, Part-Time, No Degree Required Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Data Entry, $42/hr, Evening/Night Job, No Experience Virtual Assistant, $40/hr, Weekend, College Student, Remote Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Data Entry, $40/hr, No Degree, Night Shift Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Moderator, $42/hr, Weekend, No Experience Required Part-Time Data Entry, $45/hr, Remote, College Student Friendly Customer Support, $50/hr, Night Job, Remote, No ExperienceThis position plays a key role in designing, deploying, and maintaining classroom audiovisual systems, supporting blended and distance learning environments, and troubleshooting A/V issues across campus. In addition to A/V responsibilities, the role includes managing the full lifecycle of campus hardware, maintaining IT inventory, configuring and deploying computers using enterprise tools such as SCCM, and administering software licensing and patch management.
The IT Support Specialist will also offer general user support, assisting students, faculty, and staff with hardware, software, and university services, while maintaining accurate records of service requests. Infrastructure duties include deploying and maintaining network systems, such as switches, VLANs, subnets, phones, and associated cabling, along with documenting network configurations and managing network hardware inventory.
The ideal candidate is a resourceful, tech-savvy individual with a strong foundation in IT and AV systems and a genuine interest in supporting educational environments. They possess advanced technical knowledge and can confidently troubleshoot complex issues related to hardware, software, and networking. Excellent communication skills—both written and verbal—are essential, as is a commitment to providing outstanding customer service across a diverse campus community. This person is highly organized, detail-oriented, and comfortable managing multiple priorities in a dynamic work environment. They work well independently but also thrive in collaborative team settings. A demonstrated ability to quickly learn and adapt to new technologies is key, as is proficiency in deploying, maintaining, and supporting AV systems, desktop computing equipment, and network infrastructure. The candidate should also be capable of lifting up to 50 pounds with or without reasonable accommodations. Preferred experience includes working in academic environments, supporting distance education platforms, using Extron AV systems, and delivering front-line technical support in a help desk setting.
Minimum Qualifications:
Associate’s degree in a relevant field (i.e. Information Technology or other related field) and 2 years experience, or an equivalent combination of training and experience
Position Details:
This position is located on the Kenai Peninsula College campus in Soldotna. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 78 starting at $25.11 per hour, based on education and experience.
Initial application review will begin on May 19th, 2025. However, applications will be reviewed on a rolling basis until the successful candidate is identified.
- To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
- Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.
Access to the reports is available at:
UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus.
