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Part-Time Remote Customer Service Representative ID-7521

Aetna, a subsidiary of CVS Health, is a leading diversified health care benefits company with a legacy of over 160 years. We are dedicated to helping people achieve health and financial security by providing reliable health care products and services. Aetna commitment to transforming the health care industry and improving the lives of people we serve is at the heart of our mission.

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Job Description: Part-Time Remote Customer Service Representative

Are you passionate about helping others and providing excellent customer service? Do you enjoy working from the comfort of your own home? Aetna is looking for motivated individuals to join our team as Part-Time Remote Customer Service Representatives. In this role, you will play a vital part in our commitment to improving the health and well-being of our members.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
  • Provide accurate information and assistance regarding health insurance plans, benefits, and related topics.
  • Navigate and utilize multiple computer systems and applications to provide comprehensive support.
  • Collaborate with team members and other departments to resolve complex customer issues.
  • Document customer interactions and details accurately for future reference.

Requirements:

  • High school diploma or equivalent.
  • Strong communication skills, both written and verbal.
  • Exceptional customer service and problem-solving skills.
  • Ability to work independently and as part of a remote team.
  • Proficiency in using computer systems and multitasking effectively.
  • Prior customer service experience is a plus but not mandatory.

Working at Aetna:

Aetna offers a supportive and inclusive work environment, even in a remote capacity. We value diversity and provide equal opportunities for our employees to grow and advance in their careers. You will receive comprehensive training and ongoing support to ensure your success as a Part-Time Remote Customer Service Representative.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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