Remote Medical Assistant - Telemedicine Programs

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Job Title: Remote Medical Assistant – Telemedicine Programs
Location: Remote (U.S. Based)
Position Type: Full-Time/Part-Time
Reports To: Clinical Program Manager

About Newave Care

Newave Care is a tech-enabled healthcare provider focused on delivering preventive care and chronic disease management to Medicare patients. We support patients in skilled nursing facilities and at home through telehealth services such as Annual Wellness Visits (AWV), Initial Preventive Physical Exams (IPV), Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Behavioral Health Integration (BHI).

Position Summary

We are hiring a Remote Medical Assistant to support physicians and nurse practitioners in delivering virtual preventive and chronic care services. This role is responsible for preparing patients and documentation ahead of virtual visits, assisting in ongoing care coordination, and ensuring proper program enrollment and follow-up.

Responsibilities

  • Pull and review patient information from the EMR (PCC)

  • Prepare and organize required documentation for Chronic Care Management and other programs

  • Assist and document telephonic or video-based screenings

  • Assist with verbal and written consent collection for programs like CCM, RPM, RTM, and BHI

  • Communicate with family members or legal guardians for patients with low BIMS scores or POAs

  • Coordinate with the clinical team to support care plan follow-up

  • Enter and update documentation in the EMR accurately and in a timely manner

  • Support physicians during telemedicine visits as needed

Requirements

  • Certified Medical Assistant

  • Experience using PCC EMR or similar systems

  • Familiarity with CMS programs like CCM, RPM, and BHI

  • Excellent written and verbal communication skills

  • Highly organized, detail-oriented, and reliable

  • Able to work independently in a fully remote setting

Preferred

  • Experience communicating with families or guardians on behalf of patients

  • Knowledge of consent workflows for Medicare programs

  • Spanish-speaking is a plus

What We Offer

  • Competitive pay

  • Fully remote position

  • Paid training and support from clinical leadership

  • Opportunity to be part of a fast-growing care team focused on quality and compliance

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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