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Senior Researcher, Consumer Insights - Film Intelligence ID-7977

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

 

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Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
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We are big believers in the power of the consumer voice when it comes to movies. The Film Consumer Insights team strives to bring that voice to as many business decisions as possible, especially when it comes to creating movies that the world will love. This requires an unparalleled level of insight to understand what motivates “must-watch” entertainment moments, member love, and a desire to join Netflix among non-members.

 

We are looking for an exceptional storyteller and presenter who can craft compelling data-driven narratives that inspire stakeholders as they make key business decisions. The Senior Researcher, Film Intelligence is designed to maximize the company's consumer insights brainpower in the film space. This is a high-impact role that will collaborate with other Consumer Insights researchers, interface with high-level executives within the company, and own relationships outside of Netflix.

 

A deep understanding of film, gained from working at a studio or on the research agency side, is likely to be critical for success. If you don’t have that but still think you could be successful in this job, let us know why.

 

In This Role, You Will:

  • Be the voice of film landscape insights and the industry broadly, keeping stakeholder teams closely connected to the needs of entertainment consumers. This is a high-visibility role that requires presenting in large forums

  • Lead mixed method research studies from inception to completion, maximize our internal knowledge base, and leverage syndicated research to build a strong understanding of consumer needs in movies today for Netflix stakeholders

  • Own film-related intelligence workstreams and cross-team projects that amplify our team’s impact beyond our suite of title research

  • Develop innovative approaches with an eye toward experimenting with new research methods

  • The role is primarily focused on special projects and cross-collaborative initiatives, though will include some title-specific responsibilities 

 

About you: 

 

  • At least 7+ years of hands-on research experience at a studio or market research agency, ideally a mix, and with deep film knowledge

  • Experience in designing, planning, and executing research projects end-to-end, particularly quantitative methods

  • Experience partnering with Data Science teams to enhance research approaches and deliverables

  • A phenomenal communicator with strong presentation skills and compelling storytelling capabilities

  • You connect the dots and surface learnings from past research to apply today, making an audience think/feel things they wouldn’t have otherwise  

  • An excellent collaborator; able to build strong relationships both within your team and with business partners

  • Experience socializing research findings across different departments, from content/creative to marketing/communications, pivoting to different needs seamlessly

  • Comfortable navigating ambiguity and adapting to change, with strong prioritization and time management skills

  • Experience managing international research in markets outside the US is a plus

  • Familiarity with a range of research methodologies and tools including innovative solutions is a plus

  • Advanced degree in research, social sciences, or a related field is a plus

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $130,000-$470,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. 

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.


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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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