Chat Support Manager - Work from home ID-4187

We are looking for a dedicated Chat Support Manager to join our team at Centene, a leading healthcare organization, on a part-time basis. This position is remote and based in Austin, Texas, US. The ideal candidate will have at least 7 years of experience in a similar role and possess strong leadership skills... Remote Data Entry, No Experience, $40/hr, Part-Time
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Remote Data Entry, $40/hr, College Student Friendly, Part-Time
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Remote Phone Job, $50/hr, College Student, Night Shift
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Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
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Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
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Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job
Responsibilities: - Manage a team of chat support agents, ensuring they provide excellent customer service and resolve issues efficiently - Develop and implement strategies to improve chat support processes and maximize team productivity - Monitor chat support metrics and KPIs to identify areas for improvement - Conduct regular performance evaluations and provide feedback and coaching to team members - Collaborate with other departments to address customer concerns and improve overall customer experience - Stay up-to-date on industry trends and best practices in chat support management - Handle escalated customer issues and resolve them in a timely and professional manner Requirements: - 7+ years of experience in chat support or customer service, with at least 3 years in a managerial role - Bachelor's degree in Business Administration or a related field - Excellent communication and interpersonal skills - Ability to multitask and work under pressure - Strong problem-solving skills and attention to detail - Experience with chat support software and CRM systems - Hardworking and passionate about delivering exceptional customer service - People management and strategic planning skills Benefits: - Life insurance - Company-provided equipment - Relocation allowance for eligible candidates Working Environment: At Centene, we value autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where employees can thrive and grow professionally. Application Deadline: July 13, 2024 Equal Opportunity Statement: Centene is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, age, national origin, disability, or any other protected status in accordance with applicable laws. All qualified candidates are encouraged to apply. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Chat Support Manager - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs

 

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