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Spanish Speaking Social Media Content Moderators - Full-time ID-14479

About this job

RemotePatrique Mercier Recruitment FR is thrilled to announce a fantastic career opportunity for a Spanish Speaking Client Care Consultant within the evolving Online Payment Platform sector. This position is fully remote and offers the chance to be part of a dynamic team dedicated to providing top-notch service to Spanish-speaking clients. If you are passionate about customer support and have a keen interest in online payment solutions, we would love to hear from you!

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Key Responsibilities

  • Deliver exceptional customer support to Spanish-speaking clients via phone, email, and chat.
  • Address inquiries regarding payment transactions, account queries, and technical issues related to the online payment platform.
  • Educate clients about the services and tools provided by the platform, ensuring they can optimize their experience.
  • Proactively resolve customer issues by troubleshooting problems and providing effective solutions.
  • Keep records of customer interactions and issues for continuous service improvement.
  • Work closely with cross-functional teams to enhance the customer support experience.
  • Adhere to compliance and security protocols to maintain client confidentiality and safety.

Requirements

  • Fluent in both Spanish and English, with excellent verbal and written communication skills.
  • Prior experience in customer service or support roles, specifically in the online payment or financial sector, is an advantage.
  • Strong knowledge of online payment systems and financial transactions.
  • Outstanding problem-solving skills and a proactive approach to customer care.
  • Ability to work independently in a remote environment while being adaptable to varying customer needs.
  • Familiarity with support tools and software, including CRM systems.
  • Commitment to maintaining a positive customer experience and reputation.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
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