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Social Media Content Moderator ID-14478

Category:
Customer Service/Support This position will be based on-site at our Port Saint Lucie, Florida location and is not a work from home position.
About TP:
TP is a global, digital business services company.
We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Remote Phone Job, $40/hr, Part-Time, College Student Friendly Data Entry, $40/hr, Part-Time, Remote, Weekend Job Weekend Data Entry, $40/hr, Remote, No Experience Entry-Level Remote Data Entry, $35/hr, Evening Job Data Entry, No Experience, $35/hr, Remote, College Student Live Chat Support, $50/hr, Remote, Night Shift, No Degree Remote Phone Job, $40/hr, Part-Time, No Experience Required Customer Support, No Degree, $40/hr, Remote, Weekend Job Remote Data Entry, $42/hr, Evening/Night Job, No Experience Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Phone Job, $40/hr, Night Shift, College Student Friendly Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Customer Support, $45/hr, Part-Time, College Student Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Data Entry, $40/hr, Remote, Evening, No Experience Required Data Entry, No Degree, $40/hr, Part-Time, Remote Job Virtual Assistant, $40/hr, Remote, No Degree, Night Job Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Virtual Assistant, $45/hr, Remote, No Experience, Night Job Virtual Assistant, $35/hr, Evening, Remote, College Student Customer Support, $42/hr, Remote, Evening, No Experience Virtual Assistant, $42/hr, Evening, Remote, No Degree Customer Support, $35/hr, Night Job, Remote, No Experience Remote Moderator, $40/hr, College Student Friendly, Part-Time Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Data Entry, $40/hr, Part-Time, College Student Job Data Entry, No Experience, $50/hr, Remote, College Student Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Customer Support, $42/hr, Night Job, No Experience Remote Live Chat, $40/hr, Part-Time, No Degree Required Customer Support, No Degree, $40/hr, Remote, Weekend Job Remote Moderator, $42/hr, Weekend, No Experience Required Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Live Chat Support, $40/hr, Weekend, Remote, College Student Virtual Assistant, Remote, $45/hr, Evening, No Experience Live Chat Support, $40/hr, Weekend, Remote, College Student Evening Virtual Assistant, Remote, $40/hr, No Experience Phone Support, Remote, $35/hr, No Experience, Night Shift Weekend Customer Support, $40/hr, Remote, College Student Remote Customer Support, $40/hr, Part-Time, College Student Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Remote Live Chat, $50/hr, College Student, No Experience Remote Moderator, $40/hr, College Student Friendly, Part-Time Remote Data Entry, $45/hr, Weekend Job, College Student Live Chat Support, $45/hr, Part-Time, Remote, No Degree Live Chat Support, Remote, $40/hr, Night Shift, College Student
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
TP and You:
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer.
We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do.
You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment.
You will have the chance to interact with people from all walks of life, and no two days will be the same.
As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
This position will be based on-site at our Port Saint Lucie, Florida location.
Your Responsibilities:
Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set.
This role is key in providing a positive social experience for all users.
If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
Participate in frequent refresher training to always implement correct policies
Comply with the performance indicators or parameters defined by the specific client's operation
Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
Participate in continuous training programs established by the company for optimal development in the role
Comply with all the orders, instructions, procedures related and complementary to the role
Able to moderate traumatic, sensitive and potentially offensive content
Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
We're looking for:
Fearless people - people who are inspired to deliver only the best in all that we do.
Ability to WORK ON SITE at Port St.
Lucie Florida (not a work from home position)
Experience navigating internet websites including social media, commercial websites, etc.
Strong emotional intelligence and resilience
Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
Attention to detail
Ability to be flexible in order to meet changing business needs (days off/hours)
Logical problem-solving skills
Availability to work various shifts
Experienced with Windows operating systems
Strong computer skills with ability to use multiple windows and/or programs at the same time
Ability to type 25 wpm
Over 18 years of age
High School Graduate or GED or higher (proof required to be provided)
Predictable and reliable attendance
6 months Customer service experience preferred
Proven oral & written communication skills
Organization and work prioritization skills
Be Part of Our TP Family:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
We believe that when employees are happy and healthy, they are more productive, creative, and engaged.
We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.
We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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