Customer Service Agent Full Time - $20 per HOUR

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American Airlines is one of the largest and most respected airlines in the world, known for its extensive global network, serving over 365 destinations on more than 6,800 daily flights. As a leading airline, American Airlines offers employees not just a job but an exciting career path filled with opportunities for growth, travel, and skill development. The company values diversity and inclusion, fostering an inclusive work environment with over 20 Employee Business Resource Groups to support and connect team members with customers, suppliers, communities, and shareholders. Working at American Airlines means being part of a dynamic, innovative, and customer-focused team that prides itself on delivering high-quality service and care to passengers worldwide. The Customer Service Agent role at American Airlines is a frontline position that plays a pivotal role in shaping the travel experience for customers. This full-time position starts at $19.64 per hour and offers the chance to develop strong interpersonal and problem-solving skills in a fast-paced airline environment. Customer Service Agents are responsible for interacting with passengers in a courteous, efficient, friendly, and professional manner, ensuring a smooth and pleasant journey from check-in to boarding. The role requires flexibility, adaptability, and a commitment to providing exceptional customer service while adhering to company policies and government regulations. In this role, you will handle various essential duties including issuing, reissuing, and refunding passenger tickets, booking and confirming flight reservations, and managing passenger check-in and seat assignments. You will also be responsible for rebooking passengers during irregular operations or on oversold flights, issuing vouchers, coordinating accommodations, and assisting passengers needing special assistance. Operating gate equipment, managing boarding procedures, making announcements, and ensuring compliance with security protocols also form crucial parts of your daily responsibilities. American Airlines recognizes the importance of personal development and offers comprehensive training to prepare you for the challenges of the role. You'll be equipped to manage passenger interactions, handle baggage services, and provide quick resolution to on-the-spot issues. Your role will extend to assisting with international passenger processing, handling customs and immigration documents, and performing passenger operation control functions depending on airport size. The airline emphasizes a supportive work environment that allows you to learn new skills, advance your career, and enjoy the benefits of working for a globally recognized brand. Joining American Airlines as a Customer Service Agent means embarking on a career journey filled with growth, travel perks, substantial benefits, and the opportunity to be part of a team that values and promotes inclusion and diversity. You will be empowered to deliver quality customer service in accordance with American Airlines’ standards, work with multiple internal systems, wear uniform as required, and uphold all relevant safety and regulatory measures. This role offers a perfect blend of customer interaction, operational tasks, and teamwork within an innovative and customer-driven company.
  • High school diploma or GED or international equivalent
  • Bilingual language skills required in some locations
  • Applicable valid driver’s license as required by local authorities
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges if applicable
  • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Must be authorized to work in the U.S.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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