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Customer Service Associate Representative Express Scripts (ONSITE) ID-9978

About the position

The Customer Service Associate Representative position at Express Scripts is primarily responsible for managing customer service inquiries related to medication returns. This role involves processing returned prescriptions, conducting patient outreach, and resolving issues efficiently while maintaining accurate documentation. The position requires adherence to safety guidelines and involves maintaining the Clerk Room and its various functions. The selected candidate will work onsite from Monday to Friday, 8 am to 4:30 pm EST, and is expected to evolve into a more advanced role through goal setting and training.

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Remote Data Entry, $40/hr, Part-Time, No Degree Required
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Remote Moderator, $42/hr, College Student, Weekend Job
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Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
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Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job

Responsibilities

  • Handle outbound patient calls in a polite and professional manner while adhering to department guidelines.
  • Research and evaluate each return independently to determine the return type and resolution course.
  • Maintain accurate documentation and system records of all returns to provide efficient service.
  • Open and sort incoming mail and packing orders as required.
  • Process Hazmat materials while protecting individual health information and following safety guidelines.
  • Process credits within limits of authorization and forward credits for further processing.
  • Maintain the Clerk Room and perform necessary functions within it.

Requirements

  • High school diploma or GED required.
  • Pharmacy Technician License highly preferred.
  • 1-2 years of relevant working experience.
  • Health insurance experience with medical insurance knowledge and terminology is preferred.
  • Intermediate data entry skills and working knowledge of Microsoft Office required.
  • 10 key experience required.
  • Detail-oriented with good analytical skills.
  • Excellent written and verbal communication skills with the ability to interact well at all levels.
  • Well organized with the ability to multitask.
  • Ability to lift 25 lbs.

Nice-to-haves

  • Experience in a healthcare or pharmacy setting.
  • Familiarity with medication return processes.

Benefits

  • Smoking cessation program
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