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Job Posting Title Automotive Customer Service and Case Management Representative (Remote) ID-11613

About the position

The Supervisor, Order Management Customer Service role at Philips involves managing the daily operations of the Sleep & Respiratory Care Order Management customer service team. This position is responsible for overseeing both employees and potentially contractors, ensuring effective management of global customer interactions and supporting regional sales teams. The supervisor will focus on hiring, training, and developing staff while maintaining service levels and addressing customer-related issues.

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Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
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Virtual Assistant, $42/hr, Remote, Weekend, No Degree
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Remote Data Entry, $40/hr, Part-Time, No Degree Required
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Virtual Assistant, $42/hr, Evening, Remote, No Degree
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Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
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Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
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Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
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Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
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Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job

Responsibilities

  • Manage day-to-day operations of the Order Management customer service organization.
  • Supervise Philips employees and possibly contractors.
  • Ensure proper end-to-end management of global customers and day-to-day functions.
  • Support regional sales teams in their customer service efforts.
  • Hire, train, and develop Order Management Customer Service employees according to Quality System Procedures.
  • Maintain service levels set by management and act as the first level of escalation for customer issues.
  • Schedule resources between customer service functions to meet customer needs and expectations.
  • Investigate process inefficiencies and implement improvements using methodologies like Lean.
  • Assist with associate development and address behavior issues as needed.

Requirements

  • 3+ years' experience in a Customer Service environment (business to business preferred).
  • Associates degree in a business discipline or equivalent work experience; Bachelor's degree preferred.
  • Experience directing and prioritizing workload among associates.
  • Proven ability to solve non-routine customer concerns related to current products.
  • Proficiency in Microsoft Office; SAP experience strongly desired.

Benefits

  • Generous PTO
  • 401k with up to 7% match
  • HSA with company contribution
  • Stock purchase plan
  • Education reimbursement
  • Annual incentive bonus
  • Sales commission or long-term incentives
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