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Junior Tech Support Specialist (24/7 live-chat Team) ID-10094

Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients?? mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.

We??re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.

Working hours: 2 shift schedule: 9 pm - 9 am CST / 9 am - 9 pm CST - rotation schedule; 5 days shift (Mon - Fri): 11 am - 7 pm EST.

Primary Responsibilities
?? Understanding our banking software and apps in-depth
?? Coordinating with software technicians, technical support, and developers as needed
?? Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
?? Handling technical processes and the ability to explain such processes to less-technical people

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Requirements
?? Excellent written and spoken English
?? Ability to establish good working relationship with customers
?? Solid troubleshooting ability
?? Ability to learn technical skills quickly
?? In-depth learning and understanding of our mobile and online banking products
?? Coordination with developers to investigate and diagnose issues
?? Ability to manage a dynamic work load with many concurrent tasks
?? Managing, monitoring, and improving the quality of the tech support process

As Plus
?? Experience in banking live-chat would be a huge asset
?? Experience in technical support
?? Experience with a Dialogflow
?? Experience with various mobile phone platforms, especially iOS and Android
?? Project management experience
?? Working directly with US-based customer
?? Knowledge of US banking system

Our Benefits
?? Fully remote work
?? Long-term employment
?? Competitive salary
?? Community of practice, regular knowledge sharing among colleagues
?? Internet compensation (50$ per month)
?? Friendly and easy-going international team and colleagues.

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