Teleperformance Customer Service Representative-Work from Home Apply Now ID-14405

Job Description

Teleperformance is seeking enthusiastic Customer Service Representatives to join our team and provide exceptional service from the comfort of your home. As a Customer Service Representative, you will be the first point of contact for our customers, playing a crucial role in ensuring their satisfaction and loyalty.

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Requirements
Previous customer service experience is preferred but not required.
Strong communication skills, both verbal and written.
Ability to navigate multiple computer systems and software applications.
Reliable internet connection and a quiet, distraction-free workspace.
High school diploma or equivalent.

Responsibilities
Handle customer inquiries via phone, email, or chat in a professional and timely manner.
Resolve customer complaints and issues with empathy and efficiency.
Provide accurate information about products and services.
Document customer interactions and updates in the system.
Collaborate with team members and other departments to ensure customer satisfaction.

Benefits
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Flexible working hours with the ability to set your schedule.
Opportunities for career advancement and professional development.
Employee discounts on various products and services.

Educational Qualifications
High school diploma or equivalent required.
Additional certifications or relevant courses would be an added advantage.

Company Overview

Teleperformance is a global leader in providing exceptional customer experiences. With a presence in over 80 countries and an extensive portfolio of services, we are committed to delivering top-notch solutions to our clients and their customers. We value our employees and strive to create a supportive and dynamic work environment that fosters growth and success.

If you are passionate about customer service and looking for a rewarding work-from-home opportunity, apply now and join the Teleperformance family!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...