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Chat Representative - Online Automotive Support ID-13046

We are seeking a detail-oriented Online Chat Representative to join our dynamic team. In this role, you will serve as the first point of contact for our clients?? customers through online chat interactions, assisting them with inquiries related to automotive and recreational vehicle sales, services, finance, and general dealership questions. Your primary objective will be to represent our dealer clients in a positive manner while converting these interactions into valuable leads to enhance revenue generation from website traffic.

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Key Responsibilities
?? Manage a diverse range of customer inquiries through online chat
?? Provide precise information regarding products and services
?? Schedule appointments effectively based on customer needs
?? Continuously develop and maintain an up-to-date knowledge base of our evolving offerings
?? Capture and document customer contact information for lead generation purposes
?? Summarize customer interactions and feedback for client review

Required Skills
?? Demonstrated excellence in customer service within a fast-paced environment
?? Strong written and verbal communication skills
?? Basic proficiency in internet and computer use
?? Ability to multitask efficiently, with prior gaming experience considered advantageous
?? A pleasant, patient, and professional demeanor
?? Fast typing skills, with a minimum of 35 WPM recommended

Qualifications
?? Previous experience in retail customer service or the automotive sector is preferred, although not mandatory
?? Strong analytical and decision-making abilities
?? Fluent in English, both written and spoken
?? A background check will be required
?? High School Diploma, GED, or equivalent certification is necessary
?? Preferred 2+ years of experience in an office or call center environment, engaging with customers in a professional setting

Career Growth Opportunities

By joining our team, you will gain a wealth of experience in customer service and sales, paving the way for future advancement within our organization. We are committed to your professional development and will provide opportunities to enhance your skills.

Company Culture And Values

We pride ourselves on fostering a supportive workplace that values teamwork, communication, and customer satisfaction. Our commitment to continuous improvement creates an engaging environment for all employees.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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