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Eligibility Call Center Rep ID-8608

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

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Skills / Requirements

Job Summary

Answers telephone calls regarding eligibility services and/or benefits. Takes appropriate action to resolve client problems, complaints and ensures following policy and procedure. Determines if the patient has third party coverage and informs patient of all necessary documents in order to complete their eligibility process. Screens all calls received and determines if patient is a resident of Harris County (informs non-residents of other resources available to them). Monitors and reports all operational and procedural problems and patterns. Ensures medical record number in Eligibility software matches with EPIC software medical record number.

Minimum Qualifications

Education: High school diploma, or GED

Work Experience: Two (2) years general customer services area.

Languages: Bilingual Skills (English-Spanish or English-Vietnamese)

Communication Skills:
Above Average Verbal (Heavy Public Contact)
Writing /Correspondence
Writing/Reports

Proficiencies: P.C., MS Word, MS Excel

Job Attributes

Knowledge/ Skills/ Abilities: Mathematics

Work Schedule: Flexible, Eligible to telecommute

Other Requirements:
Must be able to interact successfully in a culturally diverse environment.
Bilingual Testing; passing score
OPAC Customer Service Testing; passing score

Equipment Operated:
Copier -personal computer - calculator - telephone

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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