Help Desk Specialist - Wichita, KS

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Description:

Position Summary

We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Help Desk Specialists are proficient in server deployment, networking, and firewall management; and have experience with support software and security tools. Help Desk Specialists provide remote support for clients and end-users by communicating with affected parties during problem management, both online and in person.

This position will be on-site, physically in the Wichita, KS Adams Brown Technology Specialists Office

FLSA Status: Non-exempt

Requirements:

Major Duties and Responsibilities

  • Provides remote desktop, laptop, server, and network problem management and support services to clients and end-users through phone, chat, email, and ticketing systems
  • Identify, document, and prioritize service requests. Troubleshoot and resolve client technical issues and escalate when needed
  • Facilitate the restoration of normal service operations while minimizing impact to the end-user
  • Using the knowledge of software tools to perform day-to-day functions and troubleshooting
  • Handle remote service tickets on a day-to-day basis

Desired Skills, Abilities, Characteristics, and Education

  • 2+ years IT Help Desk experience, preferably with an MSP
  • Client service oriented and positive participating team member
  • Ability to maintain confidentiality of the company and client information
  • Excellent written and verbal communication skills required
  • Ability to document and follow established company procedures
  • Understanding of hardware, software, security tools, and concepts
  • Experience and knowledge of troubleshooting applications such as Microsoft 365, Adobe Acrobat, etc.
  • Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
  • Experience providing support via remote tools
  • IT Glue experience preferred
  • WatchGuard/Firewall experience preferred
  • StorageCraft, Datto backups experience preferred
  • Ability to work autonomously both swiftly and effectively
  • Ability to organize and prioritize tasks
  • Reliable transportation to and from work

Working Conditions

This position will be on-site, physically in the Wichita Adams Brown Technology Specialists Office. Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.

AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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