Information Systems Technician I ID-8617
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The Court is conducting an open recruitment for the classification of Information Systems Technician I. This role operates under the direction of the Chief Information Officer and is crucial for providing IT support aligned with contemporary ITIL (Information Technology Infrastructure Library) standards.The Information Systems Technician I will deliver technical support and training to end-users on enterprise, client/server, and desktop computer systems and networks. The incumbent will be responsible for installing, maintaining, and troubleshooting computer hardware and software, providing help desk support, and ensuring optimal system performance.Only applicants who meet the minimum qualifications by the final filing day may apply. An eligibility list will be established as a result of this recruitment and may be used to fill other Information Systems Technician I vacancies that become available. Regular and punctual attendance is essential.
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Examples of Duties
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Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job
Duties that may be assigned include, but are not limited to, the following:
- End-User Support: Provide first-line technical assistance for hardware, software, and network-related issues. Resolve level one incidents and requests, escalating complex issues as necessary.
- Training and Documentation: Conduct training sessions and create instructional materials to enhance user proficiency in computer systems. Ensure all documentation is aligned with ITIL best practices.
- System Monitoring and Reporting: Monitor systems and infrastructure for performance, availability, and security. Generate and analyze reports to proactively manage system health.
- Customer Interaction: Maintain professional communication with end-users, ensuring issues are addressed in a timely and effective manner. Follow up to confirm issue resolution and gather feedback for continuous improvement.
- Collaboration: Work closely with other IT staff and Operations, including network and systems administrators, to coordinate the resolution of technical issues. Installation of proprietary software and hardware.
- Miscellaneous: Other duties as assigned, such as assist in the implementation of IT projects and initiatives as required.
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Minimum/Desirable Qualifications
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Ideal Candidate Profile
The ideal candidate will possess a strong understanding of ITIL principles, particularly in incident management, service request management, and problem management. They should be proficient in:
- IT Systems Knowledge: In-depth knowledge of personal computer hardware, software, LAN/WAN infrastructures, and operating systems (e.g., Windows 10/11 OS).
- Technical Communication: Ability to clearly communicate technical information to non-technical users and document procedures according to ITIL guidelines.
- Problem Solving: Skilled in diagnosing and resolving technical issues, with the ability to assess system failures and implement corrective actions.
- Training and Support: Experience in delivering end-user training and support, with a focus on improving user experience and system utilization.
- Adaptability: Ability to quickly learn and apply new technologies and adapt to changing work environments.
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Supplemental Information
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Minimum Qualifications
- Education: High school diploma, GED, or high school proficiency certificate. A bachelor’s degree in computer science, information systems, or a closely related field is desirable. Relevant work experience may be substituted for the educational requirement on a year-for-year basis.
- Experience: 1-2 years of job-related experience with demonstrated competence in IT support.
- Licensing: Possession of a valid California driver’s license.
Depending on the number of applications received, an application evaluation committee may be convened to review and evaluate each candidate’s application package, and those deemed best qualified will be invited to an oral interview. The court reserves the right to revise this process in accordance with the Court Personnel Plan and accepted selection practices.
GENERAL INFORMATION
Conditions of Employment
Successful completion of fingerprint and a criminal record background check is required prior to appointment and is a condition of employment.
Because the Court operates in multiple branches, the employee may be required to travel to other court locations, and possession of a valid California driver’s license is therefore required. All employees of the court who operate a vehicle on court business must certify they possess a valid California Driver’s License and required levels of automobile insurance.
Convictions
Felony and misdemeanor convictions may be disqualifying for employment with the court. The court will assess the nature and gravity of the offense, the time that has elapsed since the offense was committed, and the nature of the job duties to be performed.
Employment Eligibility:
In accordance with the Immigration Reform and Control Act of 1986, all persons hired after November 6, 1986, are required to present to the Court, at the time of appointment, original documents which show satisfactory proof of: 1.) identity and 2.) U.S. Citizenship or a legal authorization to work in the United States.
Union Representative
This position is an unrepresented position.
Applicants with Disabilities:
Reasonable accommodations will be made so applicants with disabilities may participate in the recruitment process. Please advise Superior Court Human Resources of special needs in advance. The Court is an equal opportunity employer. The Court provides equal employment opportunity at all times and does not discriminate in accordance with applicable law.
Reasonable accommodations will be made so applicants with disabilities may participate in the recruitment process. Please advise Superior Court Human Resources of special needs in advance. The Court is an equal opportunity employer. The Court provides equal employment opportunity at all times and does not discriminate in accordance with applicable law.
Mission Statement:
To provide justice under the law, equally, impartially and expeditiously, with dignity and respect for all.
