Insurance Customer Service Representative (Work from Home) ID-4458

AAA Club Alliance is seeking an experienced Insurance Customer Service Representative for our Insurance Call Center. This position is responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. May provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. Property and Casualty insurance license required

Opportunity to work from home; however, candidates must live within our territory

Work Schedule: Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturday's with team. Saturday hours would be 9 a.m. to 3 p.m.

What we can offer you:

  • A competitive hourly rate; depending on experience and salary zone.
  • Eligible for Annual Merit Increase
  • Comprehensive Health benefits package including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
  • Nearly 4 weeks of paid time off accrued during the first year
  • Paid time off to volunteer
  • Tuition reimbursement
  • 401(K) plan with company match up to 7%
  • Free AAA Premier Battery Membership

What you will be doing:

What we need from you:

  • High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment.
  • Property and Casualty insurance license required
  • Membership license preferred and/or ability to obtain within 90 days of employment.

Customer Service, Insurance Representative, Property & Casualty, P&C Rep, Insurance Service, AAA Insurance, AAA Jobs, Work from Home Insurance Jobs, Remote CSR, Insurance Support, Insurance Specialist, Insurance Admin, Hiring Now, Hiring, Tulsa Jobs, OK jobs, Remote Insurance Jobs

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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