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Medical Billing Customer Service Representative ID-9337

About the position

The Billing Customer Service Representative at UCLA Health plays a crucial role in ensuring the delivery of exceptional patient care within a world-class health organization. This position is designed for individuals who are detail-oriented and self-directed, with a strong focus on customer service. The representative will be responsible for performing all required duties within the patient accounting system, serving as a primary source for customer service assistance, and ensuring customer satisfaction. This role involves handling a high volume of incoming customer service calls in a call-center environment, necessitating a positive demeanor and effective communication skills. Remote Data Entry, No Experience, $40/hr, Part-Time
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Remote Data Entry, $40/hr, College Student Friendly, Part-Time
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Data Entry, No Degree, $45/hr, Part-Time, Remote Job
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Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
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Virtual Assistant, $42/hr, Evening, Remote, No Degree
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Customer Support, $42/hr, Remote, Part-Time, No Degree
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Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
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The representative must maintain professionalism in all aspects of their work, contributing to the overall mission of UCLA Health to provide compassionate and appropriate patient care. UCLA Health is a renowned health system with multiple award-winning hospitals and numerous primary care and specialty practices throughout metro Los Angeles. The organization is committed to advancing care and elevating careers, offering a vibrant and empowering environment for its employees. The Billing Customer Service Representative will be part of a team that is dedicated to making a significant, positive impact on the diverse communities served by UCLA Health. This position not only offers the opportunity to engage with patients and their families but also to be part of a tradition of medical breakthroughs and innovation in healthcare.

Responsibilities

  • Performing all required duties within the patient accounting system
  • Serving as a primary source for Customer Service assistance and ensuring customer satisfaction
  • Handling a high volume of incoming customer service calls in a call-center environment
  • Maintaining a positive demeanor and demonstrating good verbal and written communication skills
  • Exhibiting professionalism in all aspects of the role

Requirements

  • Two years recent professional medical billing collection experience
  • Two years of customer service experience
  • Working experience with Medi-Cal, Medicare, HMO, and PPO insurances
  • Experience using online payer sites to check claim status, denials, and eligibility
  • Knowledge of MS Word and MS Excel software
  • Knowledge of CPT, ICD-10, and HCPC codes
  • Ability to effectively multi-task to meet daily production and quality standards
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