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partner resources specialist (US-Remote) ID-13272

About the position

The Partner Resources Specialist at Starbucks plays a crucial role in supporting the Partner Relations team, which focuses on employee relations and enhancing the partner experience. This position involves gathering information on partner issues, supporting investigations, and collaborating with cross-functional teams to improve processes and implement Partner Relations programs. The specialist will also track investigation activities and contribute to various projects, ensuring alignment with Starbucks' guiding principles.

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Remote Phone Support, $45/hr, Evening, No Experience Required
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Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
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Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
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Data Entry, Remote, $42/hr, Evening Job, No Degree
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Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job

Responsibilities

  • Gather relevant information about reported partner issues to assess case priority and support appropriate Partner Relations experts.
  • Support the investigation process by researching relevant components and locating necessary documents for sound resolutions.
  • Serve as a liaison for cross-functional teams to streamline practices and promote standardization around partner resources.
  • Contribute to process improvements through the creation and revision of Partner Relations-related templates, SOPs, reports, and presentations.
  • Support the implementation of Partner Relations programs, processes, and initiatives.
  • Track Partner Relations investigation activity, conduct research, and prepare reports.
  • Participate in other project work as assigned.

Requirements

  • 2 years of experience in Human Resources systems and administration.
  • 2 years of experience working in a customer service environment.
  • Intermediate skills using Outlook and MS Office applications.
  • Proven strengths in detail orientation, planning, and prioritizing.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Experience in resourcefulness and research competence.

Nice-to-haves

  • Proven ability to quickly establish effective working relationships, including by phone or electronic communications.

Benefits

  • Medical, dental, and vision insurance coverage.
  • Basic and supplemental life insurance.
  • Short-term and long-term disability insurance.
  • Paid parental leave.
  • Family expansion reimbursement.
  • Paid vacation from date of hire.
  • Sick time accrued at 1 hour for every 25 hours worked.
  • Eight paid holidays and two personal days per year.
  • 401(k) retirement plan with employer match.
  • Discounted company stock program (S.I.P.).
  • Starbucks equity program (Bean Stock).
  • Incentivized emergency savings and financial well-being tools.
  • 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program.
  • Student loan management resources and access to other educational opportunities.
  • Backup care and DACA reimbursement.
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