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Remote Non-Phone Support Role | $25–$35/hr | Work-from-Home Job with No Phone Calls or Meetings ID-12815

Position Overview
Our client is hiring Remote Written Support Assistants to manage structured support tasks across internal dashboards and help centers. If you’re specifically looking for “non phone work from home jobs,” this is a fully written role—there are no live calls, no Zoom meetings, and no customer-facing conversations. You’ll respond to tickets, update support documentation, tag content, and submit progress logs. It’s a quiet, focused job ideal for those who prefer to work independently and communicate via text.

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What You’ll Be Doing
You’ll receive a dashboard login and be assigned written-only support tickets, document formatting projects, and digital file maintenance responsibilities.

Key Responsibilities:
• Respond to pre-screened support tickets using templates
• Update help center documents, SOPs, and internal notes
• Format documents submitted by users or internal staff
• Tag and archive completed support cases
• Maintain structured logs of your progress
• Flag anything urgent to internal QA team

Who Should Apply
• People who prefer written communication over phone conversations
• Job seekers looking for quiet, independent work
• Candidates comfortable working inside ticketing systems, Google Docs, or Notion
• Beginners who want a real support job without live interaction
• Anyone who wants consistent remote income with flexibility

Minimum Requirements:
• Laptop or desktop computer
• Stable internet connection (10 Mbps or faster)
• Typing speed of at least 40 WPM
• Written English proficiency
• 15–30 hours per week availability
• Ability to follow step-by-step workflows and complete tasks on time

Pay & Perks:
• $25–$35/hour depending on accuracy and reliability
• Paid onboarding and ticket system training
• Weekly or biweekly payments via PayPal, Wise, or direct deposit
• Flexible schedule—select your own hours
• Zero phone work, no meetings, fully asynchronous
• Promotion path to content QA, documentation lead, or system administrator

A Typical Day
You log in during your scheduled time, check your ticket queue, and reply to 15 common questions using saved replies. You then update a Google Doc with the latest formatting guide and upload a completed training checklist. You finish your shift by submitting a short progress summary—calm, independent work without interruptions.

What Workers Say
“This is the first remote job I’ve had that didn’t require meetings or random phone calls. I get to focus and actually finish my work.” – Misha D., Canada
“I love that everything is documented. I don’t have to talk to anyone, and I still feel like I’m doing something important.” – Jamal E., South Africa

FAQs
Do I have to be on camera or attend meetings?
No. This job is 100% non-phone, written communication only.
Do I need help desk or tech experience?
No. We train you on the internal ticketing system during onboarding.
Is this full-time or part-time?
It’s a part-time, flexible role—perfect for building remote experience.
Can I work evenings or weekends?
Yes. You can select preferred hours during onboarding.

Apply Now
If you want a high-paying, non-phone support job that you can do quietly from home, this role is perfect for you. Click the Apply Now button to begin. Remote onboarding begins weekly and space is limited.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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