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UX Researcher, Podcast Platform, Art19 Job at Amazon in New York ID-13260

We're seeking a UX Researcher to join our growing team to help shape the future of podcasting.

In this role, you'll conduct research that drives product decisions and design solutions for our diverse community of podcast creators - from enterprise publishers to independent content creators.

You'll collaborate across Product, Design, and Customer Experience teams to uncover insights that improve how Networks and Publishers manage and monetize their content.

This is an opportunity to impact how stories are shared with the world while solving complex challenges in the podcast industry.

Key job responsibilities

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
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Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job
  1. Plan and execute mixed-methods research studies including usability testing, interviews, surveys, and behavioral analytics analysis.
  2. Partner with Product and Design teams to identify research opportunities and translate business questions into research objectives.
  3. Synthesize research findings into actionable insights and clear recommendations.
  4. Build and maintain a centralized research repository to ensure insights are accessible and utilized across teams.
  5. Facilitate research sessions and workshops to align stakeholders on user needs and pain points.
  6. Mentor other team members on research best practices and methodologies.
  7. Create and socialize research deliverables including presentations, reports, and journey maps.
  8. Advocate for user-centered design decisions based on research findings.
  9. Collaborate with Customer Experience teams to incorporate feedback and support data-driven improvements.
  10. Stay current with podcast industry trends and competitor offerings to inform research strategies.


A day in the life
In this role, you will have a significant opportunity to shape and drive product strategy through user-centered research within our podcast platform ecosystem. You will be responsible for building and maintaining a comprehensive research practice that informs best-in-class user experiences across our platform. Through rigorous research methodologies and data analysis, you'll uncover insights that drive product decisions and design innovations.

You'll collaborate with Product and Design teams to translate business objectives into research initiatives, then execute studies that illuminate user behaviors, needs, and pain points. Your findings will directly influence interface design, interaction models, and feature development. You'll need strong analytical capabilities as you solve both systematic user problems and individual experience challenges simultaneously.

As the central research authority, you'll build scalable processes for capturing, analyzing, and sharing user insights across teams. You'll regularly present findings to stakeholders and work closely with Customer Experience teams to ensure research insights drive meaningful platform improvements. After features launch, you'll use both qualitative and quantitative data to measure impact and guide iteration cycles.

This role offers the unique opportunity to not only conduct research but to establish how research fundamentally shapes our product development process and ultimately improves how podcast creators at all levels succeed on our platform.

About the team
At ART19, our design team is dedicated to revolutionizing podcasting by creating a platform that is seamless, intuitive, and empowering for all users, from independent creators to large enterprises. We are committed to simplicity, innovation, and personalization, ensuring that our tool not only meets but anticipates the needs of our users. By focusing on ease of use and constantly pushing the boundaries of what’s possible, we aim to provide innovative solutions that empower our users and make them feel supported and confident.

We are a team of builders. We all roll our sleeves up and get our hands dirty. We leave egos at the door and push each other to do our best work. If you're the type of designer that is excited about your teammates successes, learn from them, and push harder, we're the spot for you.

BASIC QUALIFICATIONS

- Bachelor's degree in Psychology, Cognitive science, Sociology, Human factors or similar.
- 3+ years conducting UX research, across a variety of development life cycle stages.
- Skilled in generative and evaluative research methods, both qualitative and quantitative.

PREFERRED QUALIFICATIONS

- Solid understanding of the software development cycle.
- Experience conducting research with technical audiences.
- Basic understanding of Generative AI technology.
- Experience conducting UX research in the SaaS space.
- Experience conducting research within B2B settings.

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