Aetna Work From Home Customer Service Representative

Aetna, a subsidiary of CVS Health, is a leading diversified health care benefits company serving an estimated 44 million people. Through its many businesses, including medical, pharmacy, dental, behavioral health, and group life and disability plans, Aetna aims to build a healthier world by improving the quality, affordability, and accessibility of health care.

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Remote Customer Support, $42/hr, Night Job, No Experience
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Part-Time Customer Support, $40/hr, Remote, College Student
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Entry Level Phone Job, $42/hr, Remote, No Degree Required
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Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience

Job Title: Aetna Work From Home Customer Service Representative

Job Summary: As a Work From Home Customer Service Representative at Aetna, you will play a pivotal role in delivering exceptional customer service experiences to our members. You will handle inquiries, resolve issues, and provide information related to health care benefits and services, ensuring the highest level of satisfaction and support.

Key Responsibilities:

  • Respond to incoming calls and emails from members promptly and professionally
  • Identify and assess customers needs to achieve resolution in a timely manner
  • Provide accurate information on Aetna products, services, and policies
  • Process transactions and update member accounts with precision and attention to detail
  • Collaborate with internal teams to address complex inquiries or escalated issues

Required Skills and Qualifications:

  • Excellent communication skills, both verbal and written
  • Strong customer service orientation with a passion for helping others
  • Ability to multitask in a fast-paced environment while maintaining composure
  • Proficiency in navigating computer systems and using relevant software applications
  • Adaptability to remote work and willingness to adhere to established policies and procedures

Experience:

  • Previous experience in customer service or a related field preferred
  • Familiarity with health insurance terminology is a plus

Working Hours: This is a full-time position with flexible scheduling options available.

Knowledge, Skills, and Abilities:

  • Knowledge of health care benefits and insurance industry practices
  • Ability to empathize with customers and de-escalate tense situations effectively
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and collaboratively in a remote team environment

Benefits:

  • Competitive salary with performance-based incentives
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Paid time off and holiday pay
  • Opportunities for career growth and development

Why Join Aetna: Joining Aetna means becoming part of a dynamic team dedicated to improving health care outcomes for millions of individuals and families across the country. With a commitment to innovation, diversity, and community engagement, Aetna offers a supportive work environment where employees can thrive professionally and personally.

How to Apply: Interested candidates can apply online through the Aetna Careers website.

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