Apple Support Specialist ID-13501
Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently.
Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Phone Support, $40/hr, Evening, No Experience Required Virtual Assistant, No Experience, $40/hr, Remote, Weekend Phone Support, Remote, $35/hr, No Experience, Part-Time Phone Support, $40/hr, Remote, No Experience, Evening Job Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Remote Phone Support, $45/hr, Evening, No Experience Required Remote Phone Job, $45/hr, Part-Time, No Degree Required Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, $40/hr, Remote, No Experience, Night Job Entry-Level Remote Data Entry, $50/hr, Evening Job Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Phone Job, $40/hr, Night Shift, College Student Friendly Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, $40/hr, Remote, No Experience, Evening Phone Support, $50/hr, Weekend, Remote, No Experience Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Weekend Data Entry, $45/hr, Remote, No Experience Customer Support, $35/hr, Night Job, Remote, No Experience Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Virtual Assistant, $42/hr, Evening, Remote, No Degree Virtual Assistant, $35/hr, Weekend, No Degree, Remote Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, $45/hr, Remote, No Experience, Night Job Data Entry, $50/hr, Night Shift, No Degree, Remote Job Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Remote Data Entry, $50/hr, No Experience, Evening/Night Job Live Chat Support, $40/hr, Weekend, Remote, College Student Customer Support, $35/hr, Night Job, Remote, No Experience Virtual Assistant, $35/hr, Weekend, No Degree, Remote Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Evening Virtual Assistant, Remote, $40/hr, No Experience Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Live Chat, $50/hr, College Student, No Experience Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Weekend Customer Support, $42/hr, Remote, College Student Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $35/hr, College Student, Night Shift Evening Virtual Assistant, Remote, $40/hr, No Experience Customer Support, No Degree, $40/hr, Remote, Weekend Job Phone Job, $50/hr, Remote, Part-Time, College Student Virtual Assistant, Remote, $40/hr, Evening, No Experience Customer Support, $35/hr, Night Job, Remote, No Experience Virtual Assistant, $42/hr, Remote, Weekend, Entry Level Weekend Customer Support, $40/hr, Remote, College Student Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Live Chat, $35/hr, College Student, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Entry Level Phone Job, $40/hr, Remote, No Degree Required Remote Data Entry, $40/hr, No Degree, Night Shift Virtual Assistant, $40/hr, Remote, No Experience, Night Job Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Remote Live Chat, $45/hr, College Student, No Experience Remote Data Entry, $45/hr, No Degree, Night Shift Live Chat Support, $35/hr, Remote, No Experience Required Virtual Assistant, $35/hr, Weekend, No Degree, Remote Phone Job, $35/hr, Remote, Part-Time, College Student Part-Time Customer Support, $40/hr, Remote, College Student Remote Customer Support, $40/hr, No Degree, Evening Job Customer Support, $42/hr, Weekend Job, Remote, No Degree Data Entry, $35/hr, Night Job, No Degree, Remote Remote Customer Support, $40/hr, No Degree, Evening Job Remote Phone Job, $40/hr, No Degree, College Student Friendly Remote Live Chat, $50/hr, College Student, No Experience Remote Phone Job, $50/hr, College Student, Night Shift Remote Phone Job, $40/hr, Part-Time, No Experience Required Entry Level Phone Job, $42/hr, Remote, No Degree Required Data Entry, No Degree, $45/hr, Part-Time, Remote Job Data Entry, $35/hr, Night Job, No Degree, Remote Remote Customer Support, $40/hr, Part-Time, College Student Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Data Entry, $35/hr, Remote, Evening Job, College Student Data Entry, $40/hr, Evening Job, No Experience, Remote Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Phone Support, $40/hr, Remote, No Experience, Evening Job Part-Time Data Entry, $45/hr, Remote, College Student Friendly Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Moderator, $40/hr, College Student Friendly, Part-Time Phone Support, Remote, $40/hr, Evening/Night Shift Remote Phone Support, $40/hr, Night Job, College Student Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Data Entry, $40/hr, No Degree, Night Shift Customer Support, $35/hr, Night Job, Remote, No Experience Data Entry, $40/hr, Remote, Evening, No Experience Required Phone Support, $35/hr, Weekend, Remote, No Experience Remote Customer Support, $40/hr, Weekend, No Experience Remote Customer Support, $45/hr, No Degree, Evening Job Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Live Chat Support, Remote, $42/hr, Night Shift, College Student Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Data Entry, $35/hr, Night Job, No Degree, Remote Data Entry, $40/hr, Remote, Evening, No Experience Required Data Entry, $35/hr, Night Job, No Degree, Remote Live Chat Support, $40/hr, Part-Time, Remote, No Degree Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Job Description
Job Summary:
MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.
Job Responsibilities:
Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.
Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.
User account setup using local, open directory and active directory.
Migration of user data from system to system.
Imaging of Mac's using Netboot/Netimage or similar product such as Casper.
Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop.
Basic hardware repair including hard drive and memory upgrades.
Qualifications
Must have excellent verbal and written communications skills, as you will be working in a customer service environment.
Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.
Ability to travel to and from clients sites.
Bachelor's Degree in an IT related field (preferred).
Apple Certifications at OS level (minimally) and hardware level.
Basic computer hardware repair experience.
Daily reporting to clients.
Tracking time and job notes in job ticketing system and time tracking software.
Notes:
This candidate will be tested on his/her technical experience and ability with Apple devices and environment support.
If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job.
Additional Information
All your information will be kept confidential according to EEO guidelines.
