Call Center / Loan Verification

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CMS is looking for people who are ready September 15th, 2025!

Employees under this client will enjoy the following benefits:

  • Start at $14 an hour
  • Monthly bonuses !
  • Health, Dental, and Vision insurance benefits
  • 401k Plan
  • Paid Time Off
  • Advancement Opportunities
  • All equipment provided

Capital Management Services (CMS) is located in Buffalo New York and specializes in 1st party collections and reminder calls for a well-known bank. This will be a remote position only for those who reside in Pennsylvania (Except Philadelphia), West Virginia or Ohio.

CMS is a well-respected and compliance-focused organizations. We offer a positive work environment, excellent compensation packages, and opportunities for career growth. We're looking for professionals with clear communication skills, the ability to efficiently navigate and leverage technology tools, and a strong work ethic to add to our growing team.

We are looking for remote employees who will be calling potential customers verifying loan documentation

Training Schedule..

M-F 830a-5p

The schedule for this position after training is..

  • Mon-Friday 10a-7

There is a requirement for Saturdays as follows:

  • 2 Saturdays a month if the month has 4 Saturdays in it.
  • 3 Saturdays a month if the month has 5 Saturdays in it.
  • Saturday shift is 9a-1p
  • On the weeks the agents work a Saturday, their schedule will be 11a-7p Monday-Thursday and then 10a-7p on Friday.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance
  • Work from home

Work Location: Remote Or In Office

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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