Credit Counselor- Evenings Remote/WFH ID- 11068

December 2, 2024

Come to work on the Financial Counseling Team at ACCC. We are the proud winner of the Top Places to Work 2022 Award! We are also the recipient of the 2021 & 2022 BBB Award!

Becoming a Credit Counselor. No Experience needed. We have Flexible hours including Saturdays and ACCC offers you PAID comprehensive Credit Counseling Training, which is 8-12 weeks. ACCC also pays for your National Certification. Not only do you get your base pay, but you will quickly be eligible for other financial incentives like bonuses and shift differentials.This fulfilling role includes speaking to people all over the country who are in a financial crisis or have financial, credit or debt issues. Helping them get a really clear view of their situation and helping them to achieve best possible results. Offering compassionate counseling, budgeting solutions, helping them find outside resources if needed and offering a tailored debt management program that will have the most successful outcome for them.

Our Coaches and Trainers will provide you with everything you need for success. They will help you develop your current strengths and continuously offer new and interesting skills to really make an impact for our clients, for your professional development and to help our company continue to thrive. There are always opportunities for you to grow within the company and we always try to hire from within before seeking outside platforms to fill positions.

Our full time FIVE STAR Credit Counselors’ dedication is rewarded with ACCC’s Top Tier Benefit package and Perks. Along with affordable Medical, Dental, Vision Health Care, Life Insurance, 401K matching and Long-Term and Short-Term Disability we also think it’s important for you to get the benefits you need to have work/life balance. We offer generous PTO package, paid holidays, Employee Engagement programs for your health & wellness and more. We have a casual, diverse & friendly environment. After 8-12 weeks of working with our trainers & coaches they will transition you into a hybrid work-life.

This is more than a job. It’s a career.
What you need to qualify is a desire to do good things in the world. Also, a High School Diploma or equivalent is required. Do you have a minimum of 1 year of communicating on phones? You will need basic knowledge of excel, basic math skills, ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment;

Job Types: Full-time, Part-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Consumer Finance: 1 year (Required)

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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