Customer Manager, Sam's Club ID- 10840

The launch of Tropicana Brands Group represents an exciting fusion of some of the world's most beloved and up-and-coming brands in the juice category, including Tropicana, Naked, KeVita, Izze, Dole, Copella and Punica. Established in 2022 as a joint venture between PAI Partners and PepsiCo, our new company blends the best of two worlds: one steeped in industry-leading expertise and the heritage of prestige juice brands, and another rooted in a true entrepreneurial, agile mindset.

With a global footprint of more than 2,000 associates that spans North America and Europe, we are proud of our industry-leading capabilities in areas that include innovation, R&D, manufacturing, distribution, sales, marketing and nutrition expertise.

The company's focused on the vision to quench the world's thirst for more delight and nourishment, while continuing to build upon the many important diversity, sustainability, local community and philanthropic activities that our people and brands have historically supported.
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Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
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Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
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Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job

Job Description:

The Customer Manager, Sam's Club role is responsible for leading and developing the annual sales plans for the Tropicana Brands Group business at Sam's Club as well as launching and accelerating our growth across the Chilled and Ambient categories. Seeking an accomplished, results-focused, creative, and energetic manager with sales experience in fast-paced environments with a proven track record of consistent revenue & profit generation in rapidly evolving landscapes. Initiative taking, ands-on collaborator and influencer with excellent communication, analytical, multitasking, decision-making, problem-solving, negotiation, and creative thinking skills.

Key Responsibilities and Key Accountabilities:

  • Report into the Walmart INC VP.
  • Wire directly with the Sam's Merchants over Chilled Beverages and Shelf Stable Juices.
  • Develop strong business relationship and winning partnership with Sam's merchants to develop and grow Tropicana Brands Group businesses at Sam's Club.
  • Provide superior customer service and lead customer negotiations to grow the business and deliver against sales, revenue and profit goals.
  • Leverage channel expertise and knowledge on customer strategy and priorities to identify profitable growth opportunities, inform TBG's growth strategies and tactics (growth opportunities include new distribution, white spaces, innovation, packs, pricing among others).
  • Lead all aspects of customers' joint business plan (JBP) process (including strategic and tactical plans) with merchants and other Sam's stakeholders as well as TBG leadership.
  • Collaborate cross-functionally to guide the development and implementation of strategic plans to align with customer goals, sell in innovation and key initiatives to advance our position with the customer. These cross functional stakeholders include category management, commercial strategy, sales planning, marketing, shopper marketing, eComm, sales finance, supply chain and operations.
  • Influence the internal stakeholders to support customer annual operating plan, deliver on customer expectations and unlock execution.
  • Own the TBG Sam's Customer P&L.
  • Leverage expert understanding of our system economics and value chain to deliver against financial goals.
  • Anticipate business issues and proactively plan resolution to address and communicate to key stakeholders, both internally and externally.
  • Lead annual sales, revenue, profit, and key performance indicators planning (AOP- Annual Operating Plan).
  • Oversee demand planning and supply chain customer service processes to guarantee that demand forecast is accurate and customer orders are filled on time and in full.
  • Manage item creation and pricing processes for Sam's TBG business.


Qualifications, Skills & Capabilities:

  • Bachelor's Degree
  • Minimum 5 years sales experience preferably with a consumer-packaged goods organization.
  • A minimum of 3 years of fact-based direct selling experience.
  • Exceptional customer management, negotiation, and cross-functional leadership skills.
  • Strong use of influencing skills to gain alignment, agreement, and commitments with both internal and external key stakeholders.
  • Excellent communication with the ability to send and receive information clearly and concisely in an compelling way.
  • Storyteller with the passion for developing and presenting compelling selling stories
  • Superior presentation skills, ability to present at all levels within customer and internal organization.
  • Ability to plan and simultaneously manage major projects involving multiple stakeholders in an organized, focused, and efficient way to meet objectives and deadlines.
  • Superior time management skills, ability to set priorities and multitask.
  • Demonstrated analytical, critical thinking and thought leadership skills to link customer and TBG strategies and objectives and leverage insights to develop profitable growth plans.
  • Self-starter with the ability to work independently without constant direct supervision to solve problems by leading cross-functionally.
  • Creativity to build win-win solutions
  • Solid understanding of financials including P&L impact of sales decisions. Financial acumen to build sound and compelling profit driving propositions for the TBG and the customer.
  • Strong ability to work within and be successful in a fast-paced and matrixed environment.
  • Strong PC skillset specially on PowerPoint and Excel.
  • This position is limited to persons with indefinite right to work in the United States.
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