Dental Receptionist / Front Desk ID- 10858

November 29, 2024

Our integrative dental practice in Santa Monica is hiring a part-time Receptionist / Front office Coordinator to join our team.

We offer competitive hourly pay with increases tied to your expanding your skills and knowledge. We offer travel for continuing education. We also offer multiple incentives (bonuses) for continuous growth.

The Practice:

We are a new growing office looking for team members to grow with us. We are a completely digital office and take pride in the level of care that we provide to our patients. We know our employees have many options when it comes to finding a “job” and appreciate their commitment to the practice success daily.

The practice specializes in holistic and functional dentistry. We believe dental health starts with nutrition. The foundation of all care includes nutritional counseling, oral microbiome testing, sleep and airway assessment and digital treatment planning.

Days and hours for this position:

Monday to Thursday: 8:45 to 5:45

Friday: 8:45 to 1

Our practice is known for …

• Great patient care! And Technologically advanced!

• Progressive root cause, airway centered and holistic dentistry

• Positive work environment.

• Teamwork!

The Position:

We’re looking for an experienced Front Office team member. The pay range we’re offering is very fair and based on experience.

• We offer paid Holidays, incentives and a fun work environment. There is plenty of room for growth!

Opportunity for hybrid REMOTE WORK in the future

Requirements:

Strong understanding of general dental procedures.
Great customer service skills.
Knows current dental codes.
1 years of experience in the front office.
Confident with treatment calculations.
Confident with financial arrangements.
Basic understanding of dental billing.
Understands how to coordinate dual insurance.
More importantly someone eager to learn
Organized, tech savvy and someone who likes to take initiative
experience with practiceweb/open dental

Responsibilities:

Patient flow management
Collecting co-payments before service is rendered
Explaining how plan benefits work if the patient has any questions about insurance.
Treatment presentation and coordinating financial arrangements.
Ensuring that all treatment is accurately posted.
Schedule management.
Answering phones, replying to emails and texts
Scheduling

Why Should You Apply?

• Our Dr’s. are amazing!

• Great pay for the right team member.

• Our patients are awesome!

If you would like to be considered for this position, please respond to this post with a copy of your resume. We look forward to meeting you!

Responsibilities:
- Serve as the main point of contact for patients, providing exceptional customer service and ensuring a positive experience
- Schedule and confirm patient appointments, utilizing phone systems and open dental software
- Collect and verify patient insurance information, ensuring accurate billing and claims processing
- Assist with administrative support tasks, such as maintaining patient records and updating information
- Coordinate treatment plans with dental providers and communicate necessary information to patients
- Provide general administrative support to the dental office, including managing paperwork and maintaining office supplies

Skills:
- Proficiency in using phone systems to handle incoming and outgoing calls
- Experience with opendental or similar dental practice management software
- Knowledge of dental administrative support procedures and practices
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent communication skills, both verbal and written, for interacting with patients and colleagues
- Previous experience as a dental receptionist or in a similar administrative role within a dental office is preferred

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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