The GSS Legal Billing Support Payment Operations team consists of the Legal Billing Support (“LBS”) and Invoice Audit functions. The team is located in the United States, India and Warsaw. The primary objectives of LBS are the accurate and prompt payment of legal invoices, providing issue resolution and process support to internal users (attorneys/paralegals/assistants) and external users (law firms/vendors). The primary objectives of the invoice Auditors is the audit of Legal Invoices to ensure compliance with Master Service Agreement (MSA) and the Business Guide.

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Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
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Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
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Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job

Position Summary:

This position will be primarily involved in Auditing invoices for compliance with MSA and Business Guide, responding to queries from internal and external users of the legal invoice payment system (Passport) and serving as daily support to LBS Operations. The incumbent will interact with all levels of internal Legal professionals and external law firms billing administrators and lawyers. This position will provide primary support to EMEA, US, LATAM, APAC, and NAMER regions based community and work to streamline/improve current processes for the local professionals.

Primary Responsibilities:

• Daily Passport Invoice Audit in Junior and Senior queues to identify violations to the MSA and Business Guide and adjust invoices accordingly within established SLAs;
• Review, assess attorney response and approve invoices in the Stale (aged submission) queue;
• Generating daily, weekly and monthly audited invoices and savings reports;
• 4^th party/local counsel invoice review, communication with firms to obtain copy of 4^th party/local counsel invoices and final assessment, approval or rejection of the line item;
• Daily allocation of volume of invoices to be audited;
• Working closely with internal lawyers and external law firms to resolve queries related to invoice adjustments;
• Responding to law firms and internal lawyers inquiries promptly and accurately;
• Generating monthly audited invoices by Junior and Senior queue report;
• Generating monthly stale approved invoices report;
• Generating 4^th Party/local counsel charges report;
•  Supporting daily activities for the Legal Billing Support Operations, that include but is not limited to:
• Proactively providing advice to external law firms and resolving billing issues through mailbox inquiries;
• Proactively providing recommendations on system and process changes to improve invoice processing;
• Back-up for the team on processing of PDF invoices received from law firms for payment processing;
• Support system user acceptance testing and Passport releases on an as-needed basis;
• Assisting management with ad-hoc requests.

Position Requirements

• 4-6 years experience in invoice processing and compliance quality assurance, preferably within a law firm or large corporation;
• Legal invoice experience preferred;
• Degree or significant previous equivalent work experience is preferred;
• Excellent organizational skills, attention to detail concentrating on accuracy, efficiency and proven ability to work independently and competently handle multiple responsibilities with a high degree of accuracy, in a high pressure environment
• Excellent computer navigation skills and excel using Pivot tables and v-lookups
• Ability to manoeuvrer through multiple systems; Passport and SAP to mention a few;
• General understanding on SAP support protocols;
• Clear communication skills, both written and verbal;
• Periodic updates of SOPs and process documentation and controls and risk focused;
• Ability to work in complex environments with a diverse range of stakeholders within JPMC Business Community and outside legal vendors;
• Good understanding of accounting concepts such as G/L accounts and Cost Centres
• Knowledge of VAT rules within the supported regions;
• Sound judgment and quick decision making skills;
• Exposure to project management & process improvement techniques will be an added advantage;
• Consistent and exceptional team leadership and the ability to continuously improve operational processes and controls
• Proven track record of meeting deadlines, prioritizing deliverables, showing initiative, thinking critically and strategically and clearly communicating with internal and external client;
• Quick learning abilities and able to get incorporated to daily activities while training; and
• The position hours of operations are evening/night shift India hours (NY EST Time).

About JPMorgan Chase &Co.

J.P. Morgan is a global leader in financial services, offering solutions to the world’s most important corporations, governments and institutions in more than 100 countries. We have a sophisticated local market presence in Europe, Middle East and Africa which is complemented by staff around the world who support our growth and serve our clients 24 hours a day, 365 days a year.

We are looking for collaborative, innovative and dedicated individuals to join us in India. This is your chance to bring us your expertise and become part of a global community, working with people around the world, for a company that’s committed to investing in you and making a success of this key new location for our business.

Global Supplier Services Operations is a centralized operational group within GSS that manages Procurement operations, Corporate Accounts Payable operations, Travel & Entertainment claim processing, Accounting operations & Indirect Tax Operations.

JPMorgan offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan is an Equal Opportunity Employer.