Licensed P&C Customer Service Representative ID- 10889

November 29, 2024

Come join us and work in the best office environment ever – from the comfort and convenience of your own home! Virtual Insurance Pro (VIP) currently has opportunities for experienced insurance customer service representatives in both personal and commercial lines. VIP provides a full range of services to independent insurance agencies and their customers throughout the country, through our team of home-based P&C insurance professionals.

VIP is currently seeking detail-oriented Licensed P&C Customer Service Representatives who will possess a general understanding of personal and/or commercial insurance and demonstrates a clear ability to recognize customer needs and provide the best possible service. The Licensed P&C Customer Service Representative will work as part of an expanding team of professionals to support agency needs. This is a great opportunity for an individual who can multi-task and enjoys working as part of a supportive team.

Our work-from-home professionals provide a full-range of insurance services to our clients and their customers through the use of high-speed internet connectivity to access an agency's management system and insurance carrier websites. VIP provides the support you need to be successful including state of the art computer equipment, proprietary training and tools, a team approach, and supportive management.

Licensed P&C Customer Service Representative Qualifications and Skills

Minimum of 3 years’ experience in property and casualty insurance; Property and Casualty License required
Experience in either personal or commercial lines, experience in both a plus
Proficient in Massachusetts Auto and Registry a plus
Strong written and verbal communication skills
Proficient working knowledge of Microsoft Office Suite, including Excel and Outlook
Strong data entry skills and website navigation
Adaptability to varying customer personality types and situations
Eager to work in a collaborative, fast-paced, team environment
Patience, empathy, and professionalism
Effective time management
A private, distraction-free work area is necessary, although a separate office is NOT required

Why You Should Apply

Competitive wage, employer supported health insurance, employer funded Life, AD&D, LTD and STD Insurance, and a wide range of voluntary insurance options
401K plan with company discretionary match
Paid sick, vacation, personal and holiday time
The most convenient and attractive commuting, parking, and dress code benefits EVER!

Licensed P&C Customer Service Representative Job Responsibilities

Answer customer calls and assist with payment and billing questions; assist with online payments
Handle policy change requests via phone or email from customers and third parties; implement changes online at the insurance carrier website
Review policy coverages and issue certificates of insurance and evidence of insurance or binders
General phone and email correspondence with customers related to renewals, cancellations, and insurance carrier requests as needed

Virtual Insurance Pro is an equal opportunity employer, dedicated to building an inclusive and diverse workforce.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

Related Posts

Financial Planning Analyst** ID- 11247

Corporate Design Background for Microsoft Teams ID- 11242

Streaming Writer (freelance project-based) ID- 11238

Wealth Management Analyst ID- 11232

Senior, Business Analyst ID- 11228

Federal - Entry Level Functional Analyst ID- 11227

Nail Technician ID- 11223

Hiring for Amazon Specialist ID- 11204