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Remote Customer Support Specialist at PUMP ID-1080

Monroe Christian School in Milwaukee, WI is looking for one remote customer support specialist to join our team. We are located on 3847 N 66th St. Our ideal candidate is self-driven, motivated, and reliable.

Benefits

Responsibilities

  • Respond promptly to customer inquiries via email, chat, and phone.
  • Resolve customer issues efficiently while maintaining a positive attitude.
  • Provide detailed information about products, services, policies, and procedures.
  • Process orders, refunds, and exchanges accurately and timely.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Identify opportunities to improve the customer experience and share feedback with the team.

Qualifications

  • Strong verbal and written communication skills.
  • Previous experience in customer support or a related role is preferred.
  • Ability to multitask, stay organized, and handle high volumes of inquiries.
  • Proficiency in using customer support software and tools (e.g., Zendesk, Salesforce).
  • Reliable internet connection and a quiet, dedicated workspace.

Preferred Qualifications:

  • Experience in a remote work environment.
  • Familiarity with the company’s industry or products.
  • Bilingual proficiency in English and another language (e.g., Spanish) is a plus.

 

We are looking forward to reading your application.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $17.69 - $23.00/hour.

About Monroe Christian School: Monroe Christian School (MCS) is a Christ-centered institution in Monroe, WA, offering a nurturing environment for preschool through 8th grade. We focus on academic excellence, spiritual growth, and character development, preparing students for lifelong service and leadership. Why Join Us? Faith-Based Mission: Integrate your Christian faith with your profession. Supportive Community: Join a close-knit team passionate about education. Impactful Work: Shape the lives of future leaders. Professional Growth: Access ongoing development and career advancement opportunities. Who We're Looking For We seek dedicated, faith-driven individuals passionate about teaching and mentoring. If you're looking for a rewarding career in a supportive Christian community, apply today!


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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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