Remote Job Apple (Customer Service) ID-13500
Do you like the way it feels to assist others? After clients buy our merchandise, you’re the only one who enables them to get extra out in their new Apple era. Your day withinside the Apple Store is full of a number of centered aid and provider tasks. Whether you’re supporting clients to get commenced with the Mac or locating solutions to their questions on different Apple devices, you’re equipped to percentage know-how and offer extraordinary assistance. You advantage pleasure from bringing decision and perception to every purchaser, raising his or her courting with Apple to the subsequent level.
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Key Qualifications
Ability to evaluate clients’ aid desires after they arrive, then offer answers or refer them to different group participants
Flexibility to often rotate via specific technical specialties and talent sets
Ability to thrive on extrude as merchandise evolves
Description
As a Technical Specialist, you assist new proprietors get commenced and cutting-edge ones get quick, green aid — growing sturdy, fantastic relationships with Apple. When a purchaser desires assistance, you fast investigate their situation. Sometimes you contend with clients with recommendations or an answer on the spot, the use of your know-how of cutting-edge Apple era to assist with iPod, iPhone, and iPad devices. At different times, you refer clients to aid group participants who get them up and walking again. You even offer non-public education for brand new clients, supporting them collect the fundamental abilities they want to get commenced on photo, video, and song projects. The complete save group blessings out of your dedication to offering first-rate take care of clients. By supporting Apple to preserve sturdy relationships with clients, you’re instrumental to our success. Remote Job Apple
Additional Requirements
You have great time control abilities and might make selections fast.
You preserve composure and purchaser consciousness even as troubleshooting and fixing issues.
You reassure clients whilst handing over product diagnoses and capacity answers.
You’ll want to be bendy together along with your schedule. Your work hours might be primarily based totally on enterprise desires.
Pay & Benefits
At Apple, base pay is a part of our general repayment package deal and is decided inside a range. This gives the possibility to develop as you develop and increase inside a function. Your base pay will depend upon your abilities, qualifications, experience, and location.
Apple personnel additionally have the possibility to emerge as an Apple shareholders via participation in Apple’s discretionary worker inventory programs. Apple personnel are eligible for discretionary confined inventory unit awards and can buy Apple inventory at a reduction if voluntarily collaborating in Apple’s Employee Stock Purchase Plan. You’ll additionally acquire blessings inclusive of Comprehensive clinical and dental coverage, retirement blessings, a number of discounted merchandise and unfastened services, and for formal schooling associated with advancing your profession at Apple, repayment for positive academic expenses — inclusive of tuition. Additionally, this function is probably eligible for discretionary bonuses or fee bills in addition to relocation.
