Senior Director, Merchandising (Sam's Club Travel Program) ID- 10841

What you'll do...

Working at Sam's Club means a career without boundaries. There's always room to grow, to take on another challenge, to roll up your sleeves and contribute, and to find professional rewards for your hard work.

Yes, we are a division of the Fortune #1 company Walmart, Inc. But you'll quickly find that we're a company that wants you to feel comfortable bringing your whole self to work. A career at Sam's Club is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our clubs. Join us and you'll discover why our company is a world leader in diversity and inclusion, sustainability, and community involvement. From Day one, you'll be empowered to do the best work of your life.

As a Senior Director, Merchandising (Sam's Club Travel Program) , you will be running Sam's Club Travel , a co-branded eCommerce booking platform. Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
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Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job
Your expertise, vision and strategy will allow you to help our members book vacation packages, hotels, rental cars, theme parks and cruises with industry-leading discounts and travel perks. Sam's Club prides itself on our commitment to excellence and our passion for creating memorable experiences for our members. We are seeking a dynamic and strategic Senior Director with extensive expertise in travel services to lead our initiatives in this rapidly evolving sector. This role requires a visionary leader who can drive growth, enhance service offerings, and cultivate strong relationships within the travel industry. Leveraging these skills with the access and scale of Sam's Club, you'll make a direct impact on the business and help families all over the world save money and live better. Along the way, you'll be guided by our deep-rooted culture and have the support and tools you need to do your job, learn, grow and succeed.

**This role will be based out of our home office location in Bentonville, Arkansas. Please note that this role will not support immigration-related employment benefits such as H-1B, TN, L-1, or STEM Extension.**

What you'll do...

- Strategic Leadership: Develop and implement comprehensive strategies to enhance our Travel services portfolio, ensuring alignment with industry trends and customer needs.

- Industry Expertise: Leverage deep knowledge of the Travel industry to inform decision-making and drive innovation within our services.

- Negotiation: Lead contract negotiations with key partners required to deliver the Travel services.

- P&L Management and Performance Metrics: Manage the P&L of the Travel Service for Sam's Club, such as bookings, revenues and commissions. Establish and monitor KPIs related to customer service and member savings/value perception. Hold our partners accountable to hit contractual metrics.

- Team Development: Build and mentor a high-performing direct and cross-functional team, fostering a culture of collaboration, excellence, and continuous improvement.

- Stakeholder Engagement: Cultivate relationships with key industry partners, suppliers, and clients to enhance service delivery and identify growth opportunities.

- Influence & Communicate: You'll use your executive presence to work with suppliers at all levels and navigate interesting, complex challenges. You will update senior leaders at Sam's Club about the performance of your program and its impact on Membership join, upgrade and renewal.

You'll sweep us off our feet if:

  • You have proven experience in a senior leadership role within the Travel industry, with a focus on direct-to-consumer online travel services including but not limited to online travel agencies, hotels, airlines, car rentals and vacation packages.
  • You have a strong understanding of Travel market trends, customer preferences, and the competitive landscape.
  • You have experience working alongside internal and supplier Product organizations to prioritize new platform development in an agile sprint environment.
  • You have proven experience negotiating complex long-term agreements leveraging the support of internal and outside counsel.
  • You enjoy owning and developing strategic plans for highly complex categories, supporting long term business plans and executing prioritized strategic initiatives.
  • You are data savvy, can analyze competition, member behavior, industry trends, and the macro environment.
  • You have excellent communication and interpersonal skills, with a track record of successful stakeholder management.
  • You are tenacious, dedicated and thrive working with ownership, autonomy, and a healthy dose of competition.


You'll make an impact by:
  • Setting the category strategy: you'll own the strategy and growth for a large and complex category and subcategories by identifying relevant trends to meet diverse member needs.
  • Growing your business: you'll drive the planning, budgeting, forecasting and growth for your categories and establish a comprehensive understanding of the competitive landscape to incorporate into your business plans.
  • Building relationships: you'll establish and influence high-visibility supplier relationships. In this category in specific, you will manage multi-year long term contractual relationships.
  • Managing a cross functional team: Build and lead team culture and connectivity to mobilize around meeting the Member needs and experience from full strategy to execution. Work with Product & Tech, eCommerce and Marketing to bring the service offering to life in both a digital and physical environment.
  • Knowing your category: you're always looking for creative ideas to drive business improvements, innovation, and member experience.


At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

- Health benefits include medical, vision and dental coverage

- Financial benefits include 401(k), stock purchase and company-paid life insurance

- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices .

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

The annual salary range for this position is $130,000.00-$260,000.00

Additional compensation includes annual or quarterly performance bonuses.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business or related field and 5 years' experience in merchandising or related field OR 7 years' experience in merchandising or related field. 4 years' experience with direct responsibility for profit and loss (P&L) statements.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Merchandising or related field, Supervisory experience
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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