Sr. Product Manager - SaaS ID-12402

About the position

The Sr. Product Manager for SaaS subscription will lead the development of a technology platform that supports a SaaS business model. This role focuses on creating a user-centric platform that enhances customer experiences throughout the customer lifecycle, from pre-sales to post-sales. The successful candidate will collaborate with product and development teams to innovate and deliver scalable solutions, utilizing a test-and-learn approach to ensure value and effectiveness.

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Responsibilities

  • Define business case (ROI) to champion resourcing required to deliver on vision.
  • Understand the latest technology and AI to bring step changes in business capabilities.
  • Help internal and third-party development teams understand the business vision.
  • Utilize user-centric design thinking to design target user journeys and business processes.
  • Translate target state journey into required product/platform capabilities.
  • Design MVPs and test plans before committing to development backlog.
  • Develop user stories, create product backlog, and lead feasibility assessments.
  • Facilitate cross-functional team syncs using agile ceremonies to deliver effective solutions.
  • Manage project risks and interdependencies by reporting and implementing mitigation strategies.
  • Drive issue resolution with immediacy through collaboration with business and development teams.

Requirements

  • Bachelor's Degree in Computer Science, Engineering, or a related field.
  • 5 years of technical product management experience with a focus on platforms and shared services.
  • 3-5 years of software development experience with design and architecture knowledge.
  • Experience developing capabilities for the Salesforce platform.
  • Ability to work independently as a Product Manager and manage stakeholders effectively.
  • Capability to write product guides and create detailed user stories with UX wireframes.
  • Data-driven with a proven track record of identifying product experience success measures.
  • Excellent communication skills, both oral and written, with a track record of gaining executive confidence.
  • Demonstrated passion for delivering superb customer experiences.

Nice-to-haves

  • Experience with agile development methodologies.
  • Familiarity with A/B testing and measurement tools.
  • Entrepreneurial mindset and comfort in fast-paced environments.

Benefits

  • Health benefits
  • 401K or Roth retirement plans
  • Generous time off
  • Profit sharing
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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